Laura Robinson
Cleveland
Summary
Accomplished oncology nurse manager with a strong track record in team leadership and interdisciplinary collaboration. Expertise in patient education, clinical judgment, and crisis management, committed to delivering exceptional care and improving patient satisfaction.
Known for strong communication skills and effective crisis management, committed to enhancing patient experiences and ensuring quality care in dynamic healthcare settings.
Results driven management skills effective in managing outcomes in nursing or business situations.
Overview
43
43
years of professional experience
Work History
Clinical Staff Nurse
Erlanger Medical Center
Chattanooga, TN
09.2014 - 09.2018
- Administered medications and treatments according to established protocols and physician orders.
- Collaborated with interdisciplinary teams to develop and implement comprehensive care plans.
- Educated patients and families on post-treatment care, enhancing understanding and compliance.
- Recognized for consistently demonstrating strong clinical judgment, technical competence, and dedication to providing exceptional patient care.
- Skillfully managed crises situations involving aggressive behavior or medical emergencies by applying appropriate de-escalation techniques or initiating lifesaving interventions as needed.
- Served as a patient advocate, ensuring that patients'' needs were met, their rights respected, and their concerns addressed promptly.
- Contributed to positive clinical environment through active participation in staff meetings, committee work, and ongoing professional education opportunities.
Oncology Nurse Manager
Memorial Hospital
Chattanooga, TN
12.2004 - 09.2014
- Administered chemotherapy and other medications to ensure patient comfort and safety.
- Monitored vital signs and assessed patient responses to treatment protocols.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for oncology patients.
- Implemented best practices for patient outcomes and oncology procedures
- Streamlined documentation processes using electronic health records for improved efficiency.
- Mentored new oncology nurses, sharing knowledge gained from years of experience in specialized cancer care settings.
- Promoted patient safety by adhering to strict infection control protocols throughout all aspects of cancer treatment administration.
- Advocated for patient rights, ensuring access to appropriate pain management options during end-of-life care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
National Accounts Management/Implementation Manager
Unum
08.2000 - 11.2004
- Led implementation of complex projects, ensuring alignment with client objectives and timelines.
- Collaborated with cross-functional teams to optimize processes and enhance operational efficiency.
- Analyzed project performance metrics to identify areas for continuous improvement.
- Facilitated stakeholder meetings to gather requirements and communicate project updates effectively.
- Implemented best practices for project management, enhancing team productivity by streamlining workflows.
- Established strong relationships with clients, driving satisfaction through proactive communication and support.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
Clinical Nurse Director
Home Care Solutions, Inc
Chattanooga, TN
03.1989 - 08.2000
- Implemented strategic initiatives to improve care coordination and patient outcomes.
- Ensured compliance with healthcare regulations and quality assurance protocols.
- Established performance metrics to assess staff effectiveness and drive continuous improvement.
- Spearheaded quality improvement initiatives targeting key performance indicators within the clinical setting.
Company Nurse
Unum
Chattanooga, TN
03.1989 - 08.1991
- Conducted health assessments and screenings to identify workplace hazards and employee health needs.
- Developed and implemented health promotion programs to enhance employee well-being and productivity.
- Collaborated with HR to manage workplace injury cases, ensuring compliance with safety regulations.
- Provided training on occupational health and safety protocols to staff, fostering a culture of safety awareness.
- Led initiatives to reduce absenteeism through targeted wellness strategies and support services.
- Served as a liaison between management and employees on matters related to occupational health concerns, advocating for improved overall wellbeing.
- Evaluated effectiveness of existing wellness initiatives and proposed improvements based on data-driven analysis.
- Liaised with physicians to coordinate ongoing treatment, ensuring seamless continuity of care for employees.
Oncology Infusion Registered Nurse
TN Oncology
Chattanooga, TN
03.1987 - 03.1989
- Administered chemotherapy and supportive care medications to patients, ensuring adherence to established protocols.
- Monitored patient vital signs and responses during infusion treatments, adjusting interventions as necessary for safety.
- Educated patients and families on treatment plans, side effects, and self-care strategies for improved outcomes.
- Collaborated with multidisciplinary teams to optimize patient care plans and enhance overall treatment effectiveness.
- Managed complex medication regimens while monitoring for potential drug interactions or adverse reactions, mitigating risks associated with cancer treatments.
- Developed trusting relationships with patients through active listening skills and empathetic communication style, fostering a supportive environment during challenging times in their lives.
- Acted as a liaison between patients and their support networks by providing timely updates on treatment progress and addressing concerns or questions that arose during the treatment journey.
- Evaluated patients'' responses to treatments and adjusted nursing interventions accordingly, optimizing clinical outcomes.
- Streamlined the infusion process by effectively coordinating schedules with pharmacy and laboratory staff.
- Advocated for patients'' preferences and goals of care during interdisciplinary team meetings, ensuring that their voices were heard in the decision-making process.
Oncology Nurse Navigator
Memorial Hospital
Chattanooga, TN
05.1975 - 03.1987
- Coordinated patient care plans to enhance treatment adherence and support outcomes.
- Educated patients on oncology treatments, fostering understanding of procedures and side effects.
- Developed individualized navigation strategies for complex cases, ensuring comprehensive support throughout care continuum.
- Collaborated with multidisciplinary teams to optimize patient pathways and improve service delivery efficiency.
- Analyzed patient feedback to identify trends, driving strategic adjustments in care processes and navigation services.
- Mentored new staff members or nursing students within the oncology department to promote knowledge sharing and skill development among colleagues.
- Streamlined patient navigation through complex healthcare systems by coordinating appointments, tests, and treatments for optimal efficiency.
Education
Bachelor of Science - Nursing Administration
Southern Adventist University
Collegedale, TN05-1988
Diploma - Diploma Nursing
Baroness Erlanger School of Nursing
05-1975
Skills
- Team leadership
- Time management
- Quality Improvement
- Results Driven
- Procedure improvement and development
- Problem Solving
- Delegation and motivation
- Self motivation
Affiliations
- Local and National President 2008-2014
- American Cancer Society President and Board Member 2010-2012
- National Speaker for Infusion Nurses Society
- Board Member Intravenous Nurses Society
- Speakers bureau for American Cancer Society
- Oncology Training Courses for Southern College 1987-1989
- Loves Arm Outreach Coordinator2023-Present
Timeline
Clinical Staff Nurse
Erlanger Medical Center
09.2014 - 09.2018
Oncology Nurse Manager
Memorial Hospital
12.2004 - 09.2014
National Accounts Management/Implementation Manager
Unum
08.2000 - 11.2004
Clinical Nurse Director
Home Care Solutions, Inc
03.1989 - 08.2000
Company Nurse
Unum
03.1989 - 08.1991
Oncology Infusion Registered Nurse
TN Oncology
03.1987 - 03.1989
Oncology Nurse Navigator
Memorial Hospital
05.1975 - 03.1987
Bachelor of Science - Nursing Administration
Southern Adventist University
Diploma - Diploma Nursing
Baroness Erlanger School of Nursing