With over 20 years of customer service expertise and a specialized focus in TennCare Medicaid, I excel in complex eligibility determinations and appeals, achieving a 100% quality score in 2024. Trained by the State of Tennessee, proficiency in Microsoft Applications and exceptional problem-solving skills were honed at Automated Health Systems Inc., ensuring compliance and high-level service.
Provides Monitoring, Coaching, and Rollout of New Operations in Tennessee Eligibility Determination System, TennCare Member Portal, and Document Processing