Lauren Coleman
Hixson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative /Accounts Payable Clerk
North West Utility District
08.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
- Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Customer Service Cashier
Quality Tire Pros
05.2016 - 08.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register to record transactions accurately and efficiently.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Server
Marsha's Backstreet Cafe
03.2014 - 03.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT07-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Administrative support
- Building rapport
- Filing
Timeline
Customer Service Representative /Accounts Payable Clerk
North West Utility District
08.2019 - Current
Customer Service Cashier
Quality Tire Pros
05.2016 - 08.2019
Server
Marsha's Backstreet Cafe
03.2014 - 03.2016
Bachelor of Science - Accounting
Western Governors University
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