Lauren DeBerry-Forbis
Arlington
Summary
Highly educated senior representative with excellent skills. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard.
Overview
8
8
years of post-secondary education
19
19
years of professional experience
Work History
Benefit Verification Senior Rep
Coram Healthcare
Jackson
04.2017 - Current
- Coordinated patient care plans with multidisciplinary teams for optimal outcomes.
- Educated clients on healthcare options and procedures for informed decision-making.
- Managed client relationships and ensured satisfaction with healthcare services.
Customer quality lead
Apria Healthcare
Jackson
04.2009 - 04.2017
- Led quality assurance initiatives to enhance patient care standards.
- Developed and implemented quality control processes for medical equipment.
- Trained staff on compliance with healthcare regulations and quality protocols.
Fire and Security Clerk
Corrections Corporation of America
Whiteville
07.2007 - 04.2009
- Conducted regular inspections of premises to identify potential security issues.
- Monitored facility access and ensured compliance with security protocols.
- Maintained accurate records of visitor logs and incident reports.
Education
Graduate Certificate - Health Systems Leadership
University of Memphis
Memphis, TN 08.2025 - 05.2026
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN 08.2013 - 12.2020
Middleton High School
Middleton, 38052Skills
- Regulatory compliance
- Data analysis
- Quality assurance
- Care coordination
- Project management
- Performance analysis
- Sales support
- Account development
- Network development
- Team collaboration
- Conflict resolution
- Customer relations
- Customer rapport
- Telephone etiquette
- Relationship management
- Relationship building
- Data entry
- Order resolution
- Staff training
- Communication skills
Timeline
Graduate Certificate - Health Systems Leadership
University of Memphis
08.2025 - 05.2026
Benefit Verification Senior Rep
Coram Healthcare
04.2017 - Current
Bachelor of Arts - Criminal Justice
University of Memphis
08.2013 - 12.2020
Customer quality lead
Apria Healthcare
04.2009 - 04.2017
Fire and Security Clerk
Corrections Corporation of America
07.2007 - 04.2009
Middleton High School