Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Lauren Feaker

Collierville

Summary

Experienced administrative professional with 10+ years of industry knowledge. Proven track record in improving team efficiency and managing client relationships. Demonstrated skills in problem-solving, time management, and adaptability. Strong ability to implement effective marketing strategies and manage social media platforms. Committed to leveraging organizational and creative skills to support business operations and enhance guest satisfaction.

Overview

6
6
years of professional experience

Work History

Co-Manager

Sheffield Collection
12.2023 - 11.2024
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Personal Retail Assistant

Sheffield Collection
01.2023 - 12.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Seasonal Sales Associate

Jared Jewelers
11.2022 - 01.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Night Auditor

Homewood Suites by Hilton
01.2022 - 07.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Night Auditor

Fairfield Inn & Suites
08.2021 - 01.2022
  • Kept accounts in balance and ran daily reports to verify totals.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Assistant Manager

Claire's
05.2019 - 05.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees.

Education

Deans List Award -

Ultimate Medical Academy
Clearwater, FL
04.2023

Skills

  • Strategic Marketing Management
  • Customer Engagement
  • Collaborative Task Distribution
  • Team-Based Problem Solving
  • Skilled in Resolving Disputes
  • Strategic Time Allocation
  • Analytical Decision-Making

Languages

English
Native or Bilingual

Interests

  • Graphic Design
  • Avid Reader
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

Co-Manager

Sheffield Collection
12.2023 - 11.2024

Personal Retail Assistant

Sheffield Collection
01.2023 - 12.2023

Seasonal Sales Associate

Jared Jewelers
11.2022 - 01.2023

Night Auditor

Homewood Suites by Hilton
01.2022 - 07.2022

Night Auditor

Fairfield Inn & Suites
08.2021 - 01.2022

Assistant Manager

Claire's
05.2019 - 05.2021

Deans List Award -

Ultimate Medical Academy

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Lauren Feaker