Lauren Glaeser
Murfreesboro
Summary
Enthusiastic professional with extensive experience in customer service and quality assurance. Committed to creating a supportive work culture that drives team performance and enhances customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
Smyrna, TN
06.2023 - Current
- Trained and mentored staff.
- Promoted a positive work environment through open communication and constructive feedback.
- Conducted inventory assessment of safes and drawers to ensure accuracy and security.
- Always modeled kind and helpful customer service.
- Make food and drinks quickly and the correct way.
Retail Associate
Walmart
Murfreesboro, TN
08.2024 - 01.2025
- Managed inventory levels, ensuring accurate stock replenishment and minimizing product shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, and applied discounts to items.
- Collaborated with team members to maintain a clean and organized sales floor.
Crew Member
Dunkin' Donuts
Smyrna, TN
08.2021 - 06.2023
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated espresso machines and food preparation equipment to maintain product quality and consistency.
- Collaborated with team members to ensure timely service during high-volume periods.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Education
Bachelor of Arts - Vocal Performance
Middle Tennessee State University
Murfreesboro, TN12.2026
Skills
- Cash handling
- Customer service focus
- Quality assurance
- Energetic and enthusiastic
- Punctual and reliable
Timeline
Retail Associate
Walmart
08.2024 - 01.2025
Shift Manager
Dunkin' Donuts
06.2023 - Current
Crew Member
Dunkin' Donuts
08.2021 - 06.2023
Bachelor of Arts - Vocal Performance
Middle Tennessee State University