Lauren Horn
Lebanon
Summary
Dynamic Operations Manager with a proven track record at Aspen Dental, excelling in workflow optimization and employee motivation. Successfully enhanced team performance and customer satisfaction through effective conflict resolution and staff training. Recognized for improving operational efficiency while managing financial oversight and fostering a culture of excellence.
Overview
13
13
years of professional experience
Work History
Operations Manager
Aspen Dental
Lebanon
10.2022 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw financial management, budget management, accounting and payroll activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enforced federal, state, local and company rules for safety and operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
Store Manager
Carters Oshkosh
Brentwood
07.2019 - 10.2022
- Resolved customer complaints in a timely manner.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager
Jos. A. Banks Clothier
Green Hills
02.2012 - 07.2019
- Resolved customer complaints in a timely manner.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Crystal Lake South High School
Crystal Lake, IL06-1998
Skills
- Workflow optimization
- Staff training
- Team building
- Employee motivation
- Conflict resolution
- Performance monitoring
- Onboarding and orientation
Timeline
Operations Manager
Aspen Dental
10.2022 - Current
Store Manager
Carters Oshkosh
07.2019 - 10.2022
Store Manager
Jos. A. Banks Clothier
02.2012 - 07.2019
High School Diploma -
Crystal Lake South High School
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