Lauren Prater
Waynesboro
Summary
Dynamic with extensive experience in customer service and cash handling, notably as Head Bank Teller at Peoples Bank. Also, experienced with transaction processing in fast-paced settings. Track record of efficiency while maintaining accuracy. Proven ability to train teams and uphold protocols and procedures. Strong technical skills complemented by effective communication and a welcoming attitude, ensuring exceptional customer satisfaction.
Overview
5
5
years of professional experience
Work History
Head Bank Teller
Peoples Bank
Collinwood, TN
12.2024 - 04.2026
- Managed daily cash transactions and balanced cash drawers for accuracy.
- Trained and supervised junior tellers on customer service practices.
- Ensured compliance with banking regulations and internal policies.
- Assisted customers in person and over the phone with account inquiries, transactions, and troubleshooting issues.
- Balanced an ATM machine daily as part of routine maintenance tasks.
- Educated customers on use of banking website and mobile apps.
Assistant Store Manager
Cato Fashions
Lawrenceburg, TN
02.2024 - 11.2024
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented visual merchandising strategies to improve product presentation and increase customer engagement.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Lead
Rick's Barbecue
Waynesboro, TN
08.2021 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory levels, performed stock audits, and placed orders for supplies.
Education
High School Diploma -
Wayne County High School
Waynesboro, TN05-2023
Skills
- Effective communication
- Cash handling expertise
- Customer service
- Quick learner
- Welcoming attitude
- Strong technical skills
- Collaborative teamwork
- Adaptability and flexibility
Timeline
Head Bank Teller
Peoples Bank
12.2024 - 04.2026
Assistant Store Manager
Cato Fashions
02.2024 - 11.2024
Shift Lead
Rick's Barbecue
08.2021 - 10.2023
High School Diploma -
Wayne County High School