Lauren Taylor
Clarksville,TN
Summary
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team performance and foster organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Shiftkey
03.2020 - Current
- Ensured patient comfort and safety while assisting with daily living activities.
- Monitored vital signs and promptly reported changes to nursing staff.
- Provided emotional support and companionship to enhance overall patient well-being.
- Collaborated with healthcare teams to develop tailored care plans for patients.
- Supported patients with limited mobility in completing daily tasks and self-feeding.
- Facilitated timely interventions by monitoring vital signs and updating healthcare team.
- Assisted with mobility needs, promoting independence during recovery processes.
Certified Nursing Assistant
Trevecca Center for Rehabilitation and Healing
03.2018 - 03.2020
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation for accurate care plans.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Caregiver
Addus in Home care
02.2018 - 03.2018
- Support clients with housekeeping, meal preparation, and transportation to appointments
Customer Service Representative
TeleTech
09.2017 - 01.2018
- Facilitated customer payment processing, enhanced credit limits, and addressed inquiries regarding credit card accounts.
Dispatcher
COPS Monitoring
04.2017 - 08.2017
- Coordinated emergency response efforts, ensuring prompt dispatch of security personnel and resources.
- Monitored alarm systems, identifying issues and resolving them to maintain operational integrity.
- Documented incidents accurately, providing detailed reports for subsequent investigations.
Customer Service/Sales
Convergys
01.2017 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
TeleTech
11.2015 - 01.2017
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Managed complex customer issues by analyzing problems and proposing effective solutions promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Full Time Sales Associate
Dollar General
08.2014 - 02.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Operated cash register efficiently, processing transactions and handling customer payments accurately.
- Trained new staff on store policies, procedures, and customer service best practices.
Education
High School Diploma -
Graves County High School
Mayfield, KY2013
Skills
- Microsoft Office proficiency
- Problem-solving skills
- Team collaboration
- Positive interpersonal skills
- Attention to detail
- Dependability and responsibility
- Multitasking capabilities
- Active listening techniques
- Decision-making skills
- Compassion and empathy
- Patient care
- Clinical documentation
- Complex Problem-solving
Certification
- Driver's License
- CNA
- CPR Certification
Timeline
CNA - Certified Nursing Assistant
Shiftkey
03.2020 - Current
Certified Nursing Assistant
Trevecca Center for Rehabilitation and Healing
03.2018 - 03.2020
Caregiver
Addus in Home care
02.2018 - 03.2018
Customer Service Representative
TeleTech
09.2017 - 01.2018
Dispatcher
COPS Monitoring
04.2017 - 08.2017
Customer Service/Sales
Convergys
01.2017 - 04.2017
Customer Service Representative
TeleTech
11.2015 - 01.2017
Full Time Sales Associate
Dollar General
08.2014 - 02.2016
High School Diploma -
Graves County High School
Similar Profiles
DERICK MUHDERICK MUH
CNA at ShiftkeyCNA at Shiftkey
Miski AnwarMiski Anwar
CNA/Home Health Aide at SHIFTKEYCNA/Home Health Aide at SHIFTKEY
Tiffany QuintanaTiffany Quintana
Cna at ShiftkeyCna at Shiftkey
Bobby WhitenerBobby Whitener
Lead Aircraft Technician at Embraer Aircraft Maintenance ServicesLead Aircraft Technician at Embraer Aircraft Maintenance Services
James PattersonJames Patterson
Senior Network Communication Systems Specialist at United States Army, Active DutySenior Network Communication Systems Specialist at United States Army, Active Duty