Summary
Overview
Work History
Education
Skills
References
Timeline
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Laurie Goldman

Seymour

Summary

Dynamic Customer Care Representative with CVScaremark, skilled in relationship building and customer education. Proven track record in resolving complex issues and enhancing service quality. Expertise in route optimization and safety compliance, ensuring timely deliveries while maintaining high standards. Committed to delivering exceptional product and service solutions.

Overview

16
16
years of professional experience

Work History

Customer Care Representative

CVScaremark
Knoxville
08.2023 - 07.2025
  • Collaborated with team members to resolve complex customer issues efficiently.
  • Educated customers on medication management and available services at CVScaremark.
  • Managed incoming calls while maintaining high standards of customer service quality.
  • Followed up on unresolved issues to ensure timely resolution for customers.

Driver

Werner Enterprises
Omaha
10.2009 - 06.2019
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.

Education

High School Diploma -

Pennsville High School
Pennsville
06-1988

Skills

  • Route optimization
  • Vehicle maintenance
  • Safety compliance
  • Navigation systems
  • Delivery accuracy
  • Training development aptitude
  • Calm demeanor
  • Relationship building
  • Building rapport
  • Customer education
  • Active listening
  • Product and service solutions

References

References available upon request.

Timeline

Customer Care Representative

CVScaremark
08.2023 - 07.2025

Driver

Werner Enterprises
10.2009 - 06.2019

High School Diploma -

Pennsville High School

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Laurie Goldman