Laurna M. Taylor, Ph.D.

• Developing high-performing team members by providing mentorship, guidance, and opportunities for professional growth.
• Enhancing team collaboration through regular communication, goal setting, and performance evaluations.
• Establishing a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivating a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managing site budget and and facilities needs.
• Improved learner satisfaction by 5%.
• Exceeded growth targets quarterly.
• Created training resources and SOPs to enhance employee performance aligned with KPIs.

• Created playbooks, video content, graphic content, and audio content for library of training resources.

• Worked with team of subject matter experts to document processes and procedures needed for training, in addition to supporting identification and development of processes needed.

• Developed LMS course content to match all written resources within the library.

• Developed orientation LMS program for new team members to support culture integration and knowledge of company expectations upon entry.

• Developed extensive LMS and live content for training for each role across the company.

• Managed live training calendar and marketing for live training events offered both live and in webinar format

• Trained/oriented all new candidates for sites across the country through a two-week, high-intensity program that prepares them for success in their role aligned with KPIs.

• Built SIXELLS Training as a partner company that provides training and coaching products for Agents and teams outside of the company.

• Developed strategies to reduce expenses, modernize online and ground operations and revamp procedures to improve institution operations for 7 locations.
• Strengthened learning operations by aligning processes to capitalize on new educational trends for both online and ground education.
• Managed site-level compliance with accreditation standards and accreditor visit preparation for 7 locations.
• Boosted effectiveness of department personnel to rebalance classes, increase resource utilization and integrate new technology.
• Drove operational improvements which resulted in savings and improved profit margins.
• Increasing internal learner satisfaction by 5% and continually exceeded compliance student satisfaction benchmarks, including an accreditation visit with a 100% net promoter score.
• Led day-to-day running of leadership team, serving as site Presidents, ensuring high levels of productivity and growth.

• Purchased by Hussian Colleges, Inc.
• Developed strategies to improve student success company-wide and help teachers better manage classroom environments.
• Helped teachers develop and diversify instructional abilities to better serve students of different ability levels and backgrounds.
• Devised strategies to reduce expenses, modernize operations and revamp procedures to improve Academic operations across 5 campuses.
• Enhanced student support structure development for Academics and Career Services.
• Spearheaded training initiatives for teachers, Student Services Coordinators, Deans, and Career Services Coordinators by leading sessions on topics such as Positive Student Communication and Blended Learning.
• Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.

• Developed curriculum for current and future programs and courses for all Online and Ground campuses.
• Developed and delivered Academic training program for 5 campuses
• Maintained the engagement levels of talented faculty, advisors, and program administrators.
• Assessed program and campus outcomes.
• Supported hybrid and online students through coursework and navigating the online environment.
• Developed new, accreditation compliant, curriculum revision process involving faculty support and feedback.
• Developed new Program Advisory Committee (PAC) structure and resources.
• Managed Academic department policy and procedure development.

• Managed compliant regulatory procedures, internal audits, and document development (helped to coordinate zero citation accreditation visit for online campus).
• Managed campus student retention efforts and beat drop budget by over 10%.
• Received highest student satisfaction rating for Academic department across the company Student Satisfaction Survey covering 2 campuses (Nashville and Murfreesboro).
• Assisting with placement targets and community networking (achieved 80% placement).
• Developed and coordinated campus communication strategy for student outreach.

• Prepared engaging lessons student online at www.educationportal.com in the areas of education, business, and art history.
• Worked with colleagues and reviewers to develop new approaches to common topics within areas of competency to increase student interest and knowledge retention.

• Top ranked student satisfaction ratings (NPS Score) within business unit.
• Managed all faculty, program chairs, and academic staff on campus (40 faculty/staff members, 700 students).
• Instructing & curriculum development for all current and future programs.
• Monitored population and campus retention efforts (beat drop budget by 4%)
• Recruited talent for faculty positions, advising, and program administration.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

• Managed student advising program and 7 student advisors on campus
• Organized student and staff events on campus to assist with retention Student advising for Standard Academic Progress and all other academic concerns
• Taught Information Literacy and supported students taking the course online through tutoring and assistance
• Worked closely with Admissions, Career Services and Financial Aid to ensure the best possible student experience and outcomes