Lavanya Selvaraj
Application Support Engineer
Coimbatore
Summary
Accomplished IT professional with over 5 years of experience in application support and production support. Currently working as a Tech Lead, with hands-on experience in AWS cloud services and monitoring tools like Splunk and Datadog. Skilled in resolving issues efficiently while working with end-users in both remote and desk-side environments
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Tech Lead - Application Support Engineer
Cognizant Technology Solution
11.2021 - Current
- Day-to-day customer request fulfilment and administration of AWS cloud services using IAM.
- Performing start and stop request of EC2 instances as required by the AWS.
- Incident manager for handling for P1 and P2 incidents.
- Team Lead for a particular client Application and acted as SME for that application.
- Conducted post-mortem meetings for production issues and involved in technical writings.
- Created Alarms using cloud watch. Splunk and Datadog for monitoring teams and configured with AWS SNS
- Have hands on Experience using PagerDuty tool and acted as client side SRE for setting up alarms and moving the notifications to make sure that impact of production issue should be minimizes as much as possible
- Having Technical knowledge on troubleshooting network related issues such as making sure the servers are properly connected to system.
- L-1.5 Application Production Support Engineer
- Solid grasp of enterprise system administration concepts in cloud environment
- Knowledge of SQL, Jira, Datadog, server operations and troubleshooting.
- Have an experience in Automating monitoring reports using python scripts.
- Analytical/ problem solving ability – ability to quickly evaluate customer incidents and /or requests.
- Taken part in preparation of monthly client reports and I have presented same to the client.
- Post deploying the code if there were any code defected and if there were any missing functionalities triaged the issues and fixed it with the help of basic coding knowledge.
- Cognizant certified Help Desk Engineer.
- Handling ServiceNow in ticket management and Cherwell management /Jira
- Working knowledge on access provisioning and revoking in client application.
- Assess customer issues and identify root cause
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
Education
Bachelor of Science: B.Sc. - Chemistry
N.G.P Arts and science college
Coimbatore, TN1 2020
Skills
Technical Skills
Proficient: Production Support , Incident Management
Monitoring & Alerting : Datadog, Splunk, AWS CloudWatch (Hand-on Experience)
Ticketing Tools : ServiceNow, JIRA, Cherwell
Linux/Unix :Basics Commands and Troubleshooting
SQL : Data Validation & Python : Automation Scripts
Soft Skills
Team Leadership & Mentoring
Incident Ownership & Communication
Problem-Solving & Analytical Thinking
Cross-team Collaboration
Time Management & Prioritization
Certification
Completed “Aws Certified Cloud Practitioner certification” from Amazon Web services
Timeline
Tech Lead - Application Support Engineer
Cognizant Technology Solution
11.2021 - Current
Bachelor of Science: B.Sc. - Chemistry
N.G.P Arts and science college
Declaration
I hereby declare that all the details provided above are true to the best of my knowledge.
Coimbatore
Date:
Signature ,
Lavanya S
Volunteering
Awarded the Cognizant Outreach Changemaker Award for impactful volunteering initiatives, with formal certification of recognition