Summary
Overview
Work History
Education
Skills
Interests
Timeline
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LAWSON IVEY

Nashville

Summary

Dynamic customer success professional with a proven track record at Lexus Of Nashville, excelling in client rapport and vehicle assessment. Recognized for enhancing customer loyalty through exceptional communication and attention to detail, consistently achieving sales targets and fostering long-term relationships. Adept at multitasking in fast-paced environments while delivering expert service.

Overview

6
6
years of professional experience

Work History

Service Advisor

Lexus Of Nashville
05.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Customer Success Manager

Lexus Of Nashville / Lexus Of Cool Springs
07.2021 - 05.2022
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.

Member Service Specialist

The Golf Club Of Tennessee
07.2019 - 07.2021
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
  • Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
  • Organized successful member events that enhanced engagement and showcased the value of membership benefits.

Education

Bachelor of Arts - Communication Studies

Colorado Christian University
Denver, CO
05-2024

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Client rapport

Interests


  • Volunteering
  • Tennis
  • Reading

Timeline

Service Advisor

Lexus Of Nashville
05.2022 - Current

Customer Success Manager

Lexus Of Nashville / Lexus Of Cool Springs
07.2021 - 05.2022

Member Service Specialist

The Golf Club Of Tennessee
07.2019 - 07.2021

Bachelor of Arts - Communication Studies

Colorado Christian University

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LAWSON IVEY