Layla Hicks
Chattanooga,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant (Contract)
TN Department Of Human Services
Chattanooga, TN
03.2023 - 09.2024
- Assisted in onboarding new employees, providing training materials and demonstrations to ensure a smooth integration into the team.
- Completed forms, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects and reports of varying degrees of complexity.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system improving access to important company documents and information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist (Temporary)
Athens Distributing Co
Chattanooga, TN
11.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Cosentino, USA
Houston, TX
08.2022 - 11.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Readied bills of lading, packing lists, and dock receipts for each shipment.
- Sourced materials and coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Facilitated smooth checkout processes for customers using various payment methods while adhering to cash handling procedures accurately.
- Achieved high levels of accuracy in data entry tasks associated with processing deposit transactions.
Administrative Assistant
Absolute Stone Design TN
Chattanooga, TN
12.2021 - 07.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Liaised between clients and vendors and maintained effective lines of communication.
- Instituted revised filing system, expediting coordination of service calls and site assessments.
- Ordered and kept track of inventory for both retail and commercial orders.
- Enhanced delivery efficiency by optimizing route plans for multiple drivers and vehicles.
Education
High School Diploma -
Coahulla Creek High School
Dalton, GA05.2019
Skills
- Interpersonal communication
- MS Office 365 & Outlook
- Quickbooks
- Order fulfillment
- Money handling abilities
- Detail-oriented
Timeline
Administrative Assistant (Contract)
TN Department Of Human Services
03.2023 - 09.2024
Receptionist (Temporary)
Athens Distributing Co
11.2022 - 03.2023
Customer Service Representative
Cosentino, USA
08.2022 - 11.2022
Administrative Assistant
Absolute Stone Design TN
12.2021 - 07.2022
High School Diploma -
Coahulla Creek High School
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