Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Layla Massie

Pigeon Forge,TN

Summary

Dynamic front desk receptionist with a proven track record at Pigeon Forge RV Resort, excelling in customer service and attention to detail. Enhanced guest satisfaction through effective problem-solving and efficient appointment scheduling. Skilled in cash handling and maintaining confidentiality, fostering trust and professionalism in a fast-paced environment.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

4
years of professional experience

Work History

Pigeon Forge RV Resort

Front Desk Receptionist
03.2024 - Current

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Resolved customer problems and complaints.

Oakwood RV Resort

Housekeeping Cleaner
05.2023 - 03.2024

Job overview

  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Moose Lodge

Bartender
03.2021 - 10.2022

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Bascom High School
Bascom, OH

High School Diploma
01-2004

University Overview

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • File organization
  • Hospitality services
  • Filing
  • Sensitive information handling
  • Call routing
  • Call forwarding
  • Mail handling
  • Email correspondence
  • Package and mail receipt
  • Email and telephone decorum
  • Payment processing
  • Computer proficiency
  • Customer complaint resolution
  • Courteous and professional

Languages

German
Limited Working

Timeline

Front Desk Receptionist
Pigeon Forge RV Resort
03.2024 - Current
Housekeeping Cleaner
Oakwood RV Resort
05.2023 - 03.2024
Bartender
Moose Lodge
03.2021 - 10.2022
Bascom High School
High School Diploma
Layla Massie