Lazana Payne Williams
Memphis
Summary
Reliable professional with experience in medical billing, coding, and healthcare data. Skilled in maintaining accuracy, meeting deadlines, and working independently in remote, detail-focused roles.
Address individual and trending customer issues with analytical and creative approaches by leveraging strong problem-solving abilities. Diligent in supporting diverse customers with routine and complex requirements to optimize support and boost company loyalty.
Overview
6
6
years of professional experience
Work History
Direct Support Professional (PRN)
MyFaith
Memphis
11.2025 - Current
- Document client care, progress, and daily activities with accuracy
- Maintain detailed records in compliance with care standards
- Monitor and report changes in client status
- Work independently and manage time effectively
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Healthcare Billing Specialist (Seasonal)
ResultsCX
Remote
09.2023 - 01.2024
- Responded promptly to customer inquiries regarding billing issues or payment status.
- Verified accuracy of all charges billed for services rendered by providers.
- Managed multiple databases of patient records for efficient retrieval of data.
- Processed insurance claims electronically using approved software applications.
- Reconciled daily cash postings against system generated reports.
- Analyzed patient accounts to determine appropriate payment plans.
- Applied HIPAA privacy and security regulations while handling patient information.
Medical Assistant
Silverhill Clinic
Hybrid
01.2023 - 06.2023
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Supported administrative staff by processing payments.
HEDIS Abstractor (Seasonal)
Naunce
Remote
01.2022 - 05.2022
- Researched public records to obtain additional information that may be required in an abstract.
- Reviewed documents to identify relevant information for abstracting.
- Assisted attorneys with researching case law applicable to specific cases or issues in dispute.
- Created summaries of legal documents by extracting key facts and information from them.
- Ensured compliance with state laws regarding recordkeeping requirements.
- Supervised records clerks and title examiners, offering assistance when needed.
- Reviewed real estate closing files to identify and correct errors.
Medical Assistant
Cherokee Health Systems
Memphis
11.2020 - 04.2021
- Administered medications under physician's supervision.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms.
Education
Medical Billing & Coding -
American National University
Memphis, TNMedical Assistant Certificate -
American National University
Memphis, TNHigh School Diploma -
Siegel High School
Murfreesboro, TNSkills
- Indirect patient care
- Supportive care
- Client advocacy
- Healthcare
- Medical office administration
- Claims processing
- EMR / EHR
- Documentation integrity
- Data entry
- Customer inquiry response
- Attention to detail
- De-escalation techniques
- Active listening
- Budget management
- Health services
Timeline
Direct Support Professional (PRN)
MyFaith
11.2025 - Current
Healthcare Billing Specialist (Seasonal)
ResultsCX
09.2023 - 01.2024
Medical Assistant
Silverhill Clinic
01.2023 - 06.2023
HEDIS Abstractor (Seasonal)
Naunce
01.2022 - 05.2022
Medical Assistant
Cherokee Health Systems
11.2020 - 04.2021
Medical Billing & Coding -
American National University
Medical Assistant Certificate -
American National University
High School Diploma -
Siegel High School