Lashundra Clemons
Germantown
Summary
Operations Manager experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Amazon
Memphis, TN
08.2024 - Current
- Lead daily operations across multiple functional departments in a high-volume distribution environment.
- Manage leadership pipeline by interviewing, selecting, onboarding, and mentoring Area Managers and new supervisors.
- Establish operational KPIs and reporting dashboards to monitor throughput, quality, and safety performance.
- Identify performance trends using data analysis
- Develop standard operating procedures aligned with organizational goals and compliance standards.
- Coordinate cross-department initiatives to improve workflow efficiency
- Developed and maintained relationships with external vendors and suppliers.
Sr. Revenue Manager
FedEx Services
Memphis, TN
10.2018 - 05.2024
- Managed teams for account operations while leading process improvement initiatives across international teams
- Evaluated workflows to improve accuracy and cycle time for invoicing processes.
- Handle escalations and resolve systemic billing issues and implement long-term solutions.
- Review metrics to track performance and forecast operational risk.
- Trained and coached staff on new procedures, improving adoption and performance consistency.
- Supported workforce planning decisions using performance data and trend analysis.
Account Manager
Accredo
Memphis, TN
02.2017 - 10.2018
- Maintained CRM data integrity and documented project updates and contract changes.
- Facilitated internal and client meetings to align expectations, timelines, and deliverables.
- Resolved complex service issues to support strong client relationships.
- Managed client relationships to ensure satisfaction and retention.
- Developed solutions to meet client needs and expectations.
Collections Manager
Unified Health Services
Memphis, TN
03.2015 - 09.2016
- Led team performance through KPI tracking, reporting, and coaching initiatives.
- Presented operational performance reports to senior leadership.
- Improved collection performance through process adjustments and communication strategies.
- Implemented new strategies for reducing outstanding balances and improving cash flow.
- Directed collections team to achieve departmental targets and enhance recovery rates.
Education
Bachelor of Science - Business Management
Belhaven University
Jackson, MS06-2024
Master of Business Administration - Project Management
University of Memphis
12.2026
Skills
- Project Planning
- Process Improvement
- Workforce Planning
- Talent Development
- KPI Development
- Change Management
- Compliance & Risk Mitigation
- Customer Experience
- Operational efficiency
Timeline
Operations Manager
Amazon
08.2024 - Current
Sr. Revenue Manager
FedEx Services
10.2018 - 05.2024
Account Manager
Accredo
02.2017 - 10.2018
Collections Manager
Unified Health Services
03.2015 - 09.2016
Bachelor of Science - Business Management
Belhaven University
Master of Business Administration - Project Management
University of Memphis