Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Dunn

CLEVELAND

Summary

Dynamic retail manager with extensive experience at Sodexo Dining, excelling in operations management and customer service. Proven track record in enhancing team performance through effective training and leadership development. Skilled in inventory management and sales analysis, driving profitability while fostering a collaborative and inclusive work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Manager III

Sodexo Dining
06.2024 - Current
  • Handle daily operations of 4 national branded restaurant locations and 2 in-house branded locations
  • Oversee inventory management and replenishment processes
  • Support staff on how to provide the campus excellent customer service
  • Observe sales trends to identify potential merchandising opportunities.

Lead Supervisor

Sodexo Dining
04.2020 - 06.2024
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Coordinated workflow among team members to optimize productivity and efficiency.
  • Trained new employees on operational procedures and best practices.
  • Implemented process improvements that enhanced overall team performance.

Team Leader

Sodexo Dining
08.2016 - 04.2020
  • Mentored junior team members, promoting skill development and knowledge sharing within the team.
  • Helped create an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Education

Business Communication

Charleston School
Charleston, TN
05-2000

Skills

  • Customer service
  • Cash management
  • Operations management
  • Employee scheduling
  • Sales analysis
  • Budgeting and cost control
  • Profit and loss analysis
  • Staff management
  • Inventory tracking and management
  • Administrative management
  • Leadership development
  • Team training and development

Certification

  • ServSafe Certified Management Proctor
  • Servsafe Certified Instructor
  • Black Apron Certified

Timeline

Retail Manager III

Sodexo Dining
06.2024 - Current

Lead Supervisor

Sodexo Dining
04.2020 - 06.2024

Team Leader

Sodexo Dining
08.2016 - 04.2020

Business Communication

Charleston School

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Leah Dunn