Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Leah Gagliardi

Kingsport

Summary

Dynamic professional with a proven track record in delivering exceptional customer service and optimizing team performance. Adept at staff training and operational problem-solving, committed to enhancing guest satisfaction and service quality.

Overview

3
3
years of professional experience

Work History

Server / Manager

Hob Nob Drive-In
Gate City
03.2023 - Current
  • Delivered exceptional customer service, ensuring high levels of guest satisfaction.
  • Thrived in a fast-paced, high-pressure environment to ensure efficient service delivery.
  • Directed long shifts, optimizing staff performance and customer satisfaction.
  • Trained staff on menu items and proper food handling procedures.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Developed strong teamwork among staff to enhance overall service quality.

Sales Associate /Retail Assistant Manager

Plato's Closet
Kingsport
03.2022 - 03.2024
  • Processed sales transactions using point-of-sale systems efficiently.
  • Maintained organized merchandise displays to enhance visual appeal.
  • Assisted in inventory management by restocking shelves regularly.
  • Collaborated with team members to achieve sales goals effectively.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.

Education

Genral

Gate City High School
Gate City, VA
05-2024

Associate of Science

Northeast State Community College
Blountville, TN

Skills

  • Customer service
  • Staff management
  • Problem solving
  • Organization
  • Staff motivation
  • Strong leadership
  • Time management
  • Working a fast pace

Affiliations

  • Gate City High School Marching Band section leader. (2022, 2023, 2024)
  • Gate City High School Wind Ensemble first chair. (2022, 2023, 2024)

Accomplishments

  • Member of National Honor Society (2022, 2023, 2024)
  • Honors GPA (2025)
  • Odd Fellows Club Gate City, Va scholarship recipient (2024)

References

References available upon request.

Timeline

Server / Manager

Hob Nob Drive-In
03.2023 - Current

Sales Associate /Retail Assistant Manager

Plato's Closet
03.2022 - 03.2024

Genral

Gate City High School

Associate of Science

Northeast State Community College

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Leah Gagliardi