Leah Harper
Collierville
Summary
Detail-oriented and reliable professional with experience in data entry, and customer service. Skilled in accurately processing large volumes of information, maintaining organized records, and ensuring compliance. Strong communication and problem-solving abilities with a focus on providing excellent customer support and resolving inquiries efficiently. Adept at working in fast paced environments while meeting deadlines and maintaining high levels of accuracy and professionalism.
Overview
9
9
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
Memphis, TN
09.2022 - Current
- Assist taxpayers with questions regarding federal tax accounts, balance due, refunds, and payment plans.
- Explain IRS notices, letters, and correspondence, in clear accurate terms
- Resolve account issues including missing payments, incorrect filings, and refund delays
- Verify taxpayer identity and maintain strict confidentiality in compliance with federal regulations
- Provide guidance on tax filing requirements deductions, and general tax law information
- Document case activity thoroughly for audit and compliance purposes
Team Leader
Smoothie King
Memphis, TN
01.2017 - 09.2022
- Team leadership and employee support
- Delegating tasks and assigning work loads
- Facilitate training and on boarding new staff
- Leading shift operations and daily workflow
- Handled escalated concerns
Education
High School Diploma -
Arlington High School
Memphis, TNSkills
- Shipment and tracking coordinator
- Problem solving with shipment delays
- Time management
- Ability to work fast paced environment
- Data entry and accuracy documentation
- Customer service in high volume call center
- Microsoft office (excel, word, outlook)-ability to use multiple systems
- Regulatory compliance
- Account research and problem resolution
- Customer service and customer communication
Timeline
Contact Service Representative
Internal Revenue Service, IRS
09.2022 - Current
Team Leader
Smoothie King
01.2017 - 09.2022
High School Diploma -
Arlington High School