Leah Housel
Murfreesboro
Summary
I am a very hard working and motivated worker. I do well in learning new skills and have built skill sets over the years in previous experiences. I thrive in multitasking environments and environments where I can learn new things. I provide respectful, efficient, and welcoming customer service.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Associate
AMC Theatres
Spring Hill
03.2023 - 02.2024
- Assisted customers with ticket purchases and concessions selections.
- Maintained cleanliness and organization of the theater environment.
- Operated point-of-sale systems for smooth transaction processing.
- Collaborated with team members to enhance customer service experiences.
- Monitored movie schedules and provided accurate information to guests.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Supported promotional events by setting up displays and materials.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
Restaurant Hostess
Koi Sushi And Thai
Franklin
02.2019 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked efficiently in fast pace environments.
- Cleaned and organized/restocked to keep restaurant appearance clean and efficient.
- Welcomed guest and fixed issues for customers with a helpful, kind demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Business
Chattanooga State Community College
Chattanooga, TN 08.2023 - 09.2025
Summit High School
Spring Hill, TennesseeSkills
- Customer service
- Team collaboration
- Problem solving
- Sales strategies
- Time management
- Inventory management
- Data analysis
- Communication skills
- Listening skills
- Multi-tasking strength
- Self-checkout assistance
- Cash handling
- Merchandise display
- Friendly and outgoing
- Inventory control procedures
- Payment processing
- Teamwork and collaboration
- Guest relations
- Policy and procedure adherence
- Complex Problem-solving
- Energetic self-starter
- Product promotions
- Professional demeanor
- Service oriented
- Verbal and written communication
- Negotiation tactics
- Display setup
- Outgoing personality
- Problem-solving skills
- Product sales
- Upselling
- Product recommendations
- Product guidance
- Cleaning techniques
- Dining area maintenance
- Adapt to diverse groups
- Safe food handling
- Menu presentation
- Menu memorization
- Table assignment accuracy
- Supply restocking
- Greeting guests
- Check payment processing
- Reservation planning
- Memory retention
- Friendly demeanor
- Dietary restriction knowledge
- Handling complaints
- High volume dining
- Judgment and decision making
- Problem-solving
- Cleanliness and hygiene
- Strong multitasking
- Take-out service
Timeline
Business
Chattanooga State Community College
08.2023 - 09.2025
Sales Associate
AMC Theatres
03.2023 - 02.2024
Restaurant Hostess
Koi Sushi And Thai
02.2019 - 01.2024
Summit High School