Leana Garcia
Columbia
Summary
A highly motivated and reliable sales associate with 6 years of extensive training in customer service. Seeking a remote role that would allow me to grow as a professional and where I can use my skills and strengths to provide support for my team and company.
Care professional with proven record in delivering comprehensive and empathetic support to clients. History of implementing individualized care plans that enhance quality of life and well-being. Valued team collaborator with focus on achieving consistent results and adapting to evolving care needs. Expertise in patient advocacy and care coordination.
Overview
7
7
years of professional experience
Work History
Advanced Intake Care Specialist
Solara Medical Supply Paired With Adapt Health Network
10.2021 - Current
- Accurate review of medical records and scripts to ensure requirements are met
- Provided comprehensive support to clients, ensuring personalized care and effective communication.
- Maintain relationships with customers
- 100+ orders shipped per month, generating about $172,496 monthly
- Average 40-50 calls per day.
- Average on que 75% and above
- Provided exceptional customer service and consistently performed quality services.
Sales Representative
Advanced Diabetes Supply
02.2020 - 09.2021
- Utilized CRM software to track customer interactions and optimize sales strategies.
- Developed and maintained strong relationships with clients to drive sales growth.
- Trained and mentored junior sales staff on best practices for client engagement.
- Manage over 150 patient accounts per month
- Average of 80-100 orders shipped bringing in $80,000 per month in revenue
- Adapts quickly to frequent process changes and improvements
- Maintains accurate and detailed records in company database
Team Lead
Sprouts Farmers Market
02.2018 - 02.2020
- Effective interpersonal and problem solving skills
- Maintained accurate inventory counts
- Adhered to operational policies and procedures
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Streamlined workflows by implementing process improvements, enhancing overall team efficiency.
Education
High School Diploma -
Mount Carmel High School
San Diego05-2017
Skills
- Care coordination
- Healthcare systems
- Team leadership background
- Client education
- Pure Cloud, Parachute, Microsoft, & Excel
- Energetic self-starter
- Problem-solving
- Teamwork and collaboration
- Time management
- Medical terminology fluency
- Data entry workflow optimization
- Customer service
- Client assessment and evaluation
Accomplishments
- 100+ orders shipped per month, generating about $172,496 monthly
- Average of 80-100 orders shipped bringing in $80,000 per month in net new business
Timeline
Advanced Intake Care Specialist
Solara Medical Supply Paired With Adapt Health Network
10.2021 - Current
Sales Representative
Advanced Diabetes Supply
02.2020 - 09.2021
Team Lead
Sprouts Farmers Market
02.2018 - 02.2020
High School Diploma -
Mount Carmel High School
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