Leann Mae Gordy
Millington
Summary
Accomplished Library Manager with over twenty years of management experience. Expertise in overseeing branch operations, supervising staff, and enhancing operational efficiency while fostering community engagement through innovative outreach and programming. Proficient in strategic planning, staff development, and performance management.
Overview
23
23
years of professional experience
Work History
Sr. Agency Manager
City Of Memphis- Memphis Public Libraries
03.2020 - Current
- Supervise staff performance, delegate assignments, provide coaching, mentoring, and professional development opportunities to improve productivity, customer service skills, and promotion possibilities.
- Manage daily operations to ensure the achievement of branch and system goals, policies, service standards, and operational objectives.
- Support strategic initiatives and collaboration with the leadership team on operational improvements and customer services enhancements.
- Oversee and enhance programs and outreach for our service area to meet community needs and to increase customer engagement.
- Collaborated with staff, leadership, and collection development to optimize library materials and layout for public use and accessibility.
- Implement updated procedures, guidelines, and training to support MPL's goals to ensure that services are consistent.
- Utilized UKG and Excel to manage staff schedules, attendance, and payroll.
- Submit reports and conduct inspections of facilities and equipment to identify hazards and to maintain compliance with safety, maintenance, and cleanliness standards.
- Provide advanced reader's advisory and reference services while maintaining a high standard of customer service.
Circulation Supervisor
City Of Memphis- Memphis Public Libraries
10.2003 - 12.2019
- Collaborated with library manager and public services supervisor to develop work strategies and departmental goals.
- Supervised daily operations of circulation and page staff to ensure operational efficiency, productivity, and excellent customer service.
- Managed schedules, timesheets, and payroll for circulation associates and library pages to ensure adequate staffing and timely processing.
- Conducted interviews and performance discussions to promote continual service improvement.
- Developed and led circulation training for new hires, including refresher classes on updated procedures.
- Facilitated effective communication with internal and external customers while efficiently handling high call volume.
- Researched customers accounts and resolved complex customer concerns while maintaining professional accuracy.
- Expedited monthly, quarterly, and annual agency reports to meet deadlines.
- Reported facility maintenance needs to public works department for timely resolution.
Education
Associate in arts degree -
Southern New Hampshire University
Manchester, NHSkills
- Strategic planning
- Application and policy revision
- Expert level in Workflows (Circ)
- Microsoft Office proficiency
- Leadership training
- Team building and development
- Coaching and mentoring
- Collaboration and teamwork
- Customer service and conflict resolution
- Committee involvement- StaffCON
- April 2024 Employee of the month
- 2024 Employee of the year
- iLead Graduate 2007
Phone Numbers
(901) 386-8968, (901) 734-2257, (901) 873-0499
Timeline
Sr. Agency Manager
City Of Memphis- Memphis Public Libraries
03.2020 - Current
Circulation Supervisor
City Of Memphis- Memphis Public Libraries
10.2003 - 12.2019
Associate in arts degree -
Southern New Hampshire University