Leanna Maglone
Antioch
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Greenfield’s of Geneva
02.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to what the seniors needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with seniors
Phone Worker
Lou Malnati's
08.2022 - 08.2023
- Navigated multiple software systems simultaneously to access vital customer information quickly during calls.
- Assisted in training new hires, sharing best practices and techniques for optimal phone support performance.
- Reduced hold times with efficient problem-solving skills during high-volume periods.
- Retained customers by offering exceptional service experiences, including prompt issue resolution and follow-up calls.
Team Member
Jamba
03.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
St. Charles East High School
Saint Charles, IL05-2024
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Food safety practices
- Table bussing
- Dining area maintenance
Timeline
Server
Greenfield’s of Geneva
02.2024 - 08.2024
Phone Worker
Lou Malnati's
08.2022 - 08.2023
Team Member
Jamba
03.2022 - 07.2022
High School Diploma -
St. Charles East High School
Bachelor of Science - Business Administration
Illinois State University
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