Leanna Williams
Knoxville,TN
Summary
Dynamic Patient Service Representative with extensive experience at Covenant Health Systems, excelling in appointment scheduling and patient intake. Proven ability to enhance service efficiency and ensure HIPAA compliance. Strong customer service skills combined with expertise in insurance verification and workflow optimization, contributing to improved patient satisfaction and seamless care transitions.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Covenant Health Systems
10.2024 - Current
- Assisted patients with appointment scheduling and check-in processes to enhance service efficiency.
- Addressed patient inquiries promptly, providing accurate information regarding services and procedures.
- Managed electronic health records, ensuring data accuracy and confidentiality compliance.
- Coordinated with healthcare providers to facilitate seamless patient care transitions and follow-ups.
Medical Assistant Technician
University Physicians Association
12.2022 - 09.2024
- Assisted in patient intake and medical history documentation to enhance operational efficiency.
- Performed routine clinical tasks, including vital sign measurement and specimen collection, ensuring accuracy and compliance.
- Managed appointment scheduling and follow-up communications to improve patient flow and satisfaction.
- Supported physicians during examinations and procedures, facilitating effective patient care delivery.
Receptionist
Rheumatology Associates
10.2020 - 09.2022
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed insurance verifications, facilitating accurate billing and reducing discrepancies.
- Maintained comprehensive patient records in electronic health record (EHR) systems for easy access.
Education
Diploma - Medical Assistant
Ross Medical Education Center
Knoxville, TN03-2020
High School Diploma -
Dr.Paul Kelly Volunteer Academy
Knoxville, TN05-2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance veri
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Document filing
- Reception management
- Patient education
- System updates
- Medicaid
- Phone etiquette
- Healthcare industry
- Workflow optimization
- Patient follow-up
- Patient admitting
- Problem-solving
- Insurance billing
- Flexible schedule
Timeline
Patient Service Representative
Covenant Health Systems
10.2024 - Current
Medical Assistant Technician
University Physicians Association
12.2022 - 09.2024
Receptionist
Rheumatology Associates
10.2020 - 09.2022
Diploma - Medical Assistant
Ross Medical Education Center
High School Diploma -
Dr.Paul Kelly Volunteer Academy