Leatrice Emanuel
Springfield
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
01.2023 - Current
- Extend Hospitality to Customers at the ticket counter, baggage service office, and gate area
- Setting a hospitable tone for our customers' trip
- Patient problem solvers who enjoys multitasking and working in a dynamic, safe environment
- Ability to type and use a computer keyboard with sufficient speed to meet demands:
- read documents, follow instructions, and understand ticketing procedures, rules and regulations
- work well with others as part of a team, meet the public, and work under stressful situations
- aware of hazardous situations and able to handle emergencies as needed
- work under tight time constraints to accomplish quick turns of aircraft
- able to effectively communicate verbally by telephone, face to face and on public address systems
- possess good written and oral skills
- able to communicate information and instructions verbally or via radio equipment.
Flight Attendant
PSA Airlines
07.2022 - 01.2023
- Guide and assist for safety and comfort to passengers
- Always conduct safety checks before the flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Monitor, manage and secure the cabin
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Provide help to passengers with special needs (children, disabled persons, elders, etc)
- Prepare and submit reports on flight incidents
- Demonstrating the use of emergency and safety equipment
- Providing additional assistance to passengers with special needs
- Reassuring passengers during aircraft turbulence
- Administering first aid and medical care if required in the case of an emergency
- Providing instruction, including emergency evacuation procedures, to passengers.
Teacher
Metro Nashville Public Schools
08.2021 - 08.2022
- Establishing and enforcing rules of behavior for students in the classroom
- Preparing lessons, units and projects to complete learning objectives
- Establishing and communicating clear objectives for lessons, units and projects
- Adapting teaching methods and materials to meet the interests and learning styles of students
- Encouraging students to explore learning opportunities and career paths
- Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects
- Working with students one-on-one when they need extra help or attention
- Tracking and evaluating student academic progress
- Leading parent-teacher meetings
- Maintaining positive relationships with students, parents, coworkers and supervisors
- Managing student behavior
- Creating a safe, respectful and inclusive classroom environment
- Communicating regularly with parents
- Helping students improve study methods and habits
- Administering tests to evaluate students' progress.
Site Director
YMCA of middle Tennessee
08.2018 - 08.2022
- Professional who oversees the evaluation, selection and integration of curricula and learning materials for a school, school district or other educational institution
- Responsible for assessing and choosing textbooks, assessment materials and curriculum standards, planning scopes and sequences of academic curricula according to school and district schedules, coordinating with general and specialized education teachers to select curriculum based on student learning objectives, collaborating with school administrators to plan budgets that support curriculum development, working with human resource professionals to plan and develop training materials, procedures and schedules for professional development programs, and assisting team members in educational facilities to evaluate and select lecture, workshop and tutorial activities and materials
- Computer skills: often use computer software, online resources and mobile applications to organize and manage curriculum standards, plans in progress and project information
- Organizational skills: able to manage multiple projects and tasks simultaneously, while ensuring that all projects are completed on time and within budget
- Interpersonal skills: communicate effectively with teachers, administrators, parents, and students
- Analytical skills: analyze data and use it to make informed decisions about curriculum development and implementation
- Leadership skills: able to lead and motivate teams of teachers and other education professionals.
Teacher
Mid-Cumberland Community Action Agency Head Start
08.2019 - 08.2021
- Manage Classroom Operations
- deliver lessons and perform activities with the children
- coach teacher assistants and classroom volunteers
- Develop Curriculum that is appropriate for children of all ages.
- Developed and implemented a training strategy with corresponding curriculum to achieve organization's goals
- Interviewed, hired and onboarded staff, completing regular performance evaluations and developing corrective action plans as needed
- Produced and delivered Train the Trainer materials for career development and task management
- Planned, coordinated and executed 15 annual events for over 500 attendees per event, including vendor management, marketing promotions, and event itineraries
- Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings
- Performed one-on-one coaching with clients that require customized training tailored to individual learning types
- Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals
Teacher Assistant
Metro Action Commission Head Start
07.2016 - 08.2019
- The Head Start Classroom Assistant, under the direction of the classroom teacher, may assist in teaching related activities which include, but are not limited to, record keeping, material processing, set-up, student assistance, tutoring and other related tasks which allow the teachers to increase the efficiency within the instructional program
- Medical/physical: May provide assistance to specific individual students with medical/physical and/or personal needs which may include, but are not limited to, toileting, feeding, dressing, transferring/lifting and carrying students.
Security Guard
Crowd Management, Contemporary Services Corporation
05.2016 - 03.2017
- ensure that the customers and employees have a safe and welcoming environment as they enjoy events
- Ensure the venue is secured and safe for everyone in and around the property
- Direct oversight of service personnel/ security technicians
- Planned, scheduled, and managed security inspections from inception to completion ensuring all project deliverables were met
- Managed delivery for all security installations
- Performed inspections, lectured and tested performance of security, crime prevention and physical security measures, intrusion detection, crime analysis and other security services.
Teacher
Rosedale child care center
11.2014 - 07.2016
- Responsible for planning activities, such as storytelling or art projects based on designated curriculum for children five years old and younger
- Instruct and supervise children in social and developmental activities and generally provide one-on-one attention when needed to evaluate student's social development and physical well-being
- Organize the classroom and plan intellectual activities for children.
Retail Associate
Goodwill Industries of Middle Tennessee
06.2011 - 12.2014
- Performed daily recovery to ensure a neat, clean and organized store
- Assisted customers in any way necessary while cashiering, helping with merchandise and answering questions in a polite and knowledgeable manner
- Processed transactions in a quick, efficient and friendly way while providing great customer service
- Demonstrated respect, friendliness and professionalism always
- Handled all customer issues in a friendly and helpful way, calling for supervisory staff when needed
- Worked in the fitting room or at the cash register and maintained area neat and clean
- Assisted with special projects and trained new employees on register and in the fitting room
- Responsible for answering store phone while in the fitting room and paging manager on duty when needed.
Education
Master's degree - Education
Relay Graduate School of Education
Nashville, TN02.2024
Bachelor's - Early Childhood Education
Ashford University
San Diego, CA07.2019
Associate - Early Childhood Education
Nashville State Community College
Nashville, TN05.2016
High School Diploma -
Cohn magnet high school
Nashville, TN05.2012
Skills
- leadership qualities
- Analytical and critical thinking
- Multitasking
- Time management
- Data analysis
- Organizational skills
- Inventory management
- Public speaking
- Trainer
- Communication
- Collaboration
- Adaptability
Timeline
Customer Service Agent
Southwest Airlines
01.2023 - Current
Flight Attendant
PSA Airlines
07.2022 - 01.2023
Teacher
Metro Nashville Public Schools
08.2021 - 08.2022
Teacher
Mid-Cumberland Community Action Agency Head Start
08.2019 - 08.2021
Site Director
YMCA of middle Tennessee
08.2018 - 08.2022
Teacher Assistant
Metro Action Commission Head Start
07.2016 - 08.2019
Security Guard
Crowd Management, Contemporary Services Corporation
05.2016 - 03.2017
Teacher
Rosedale child care center
11.2014 - 07.2016
Retail Associate
Goodwill Industries of Middle Tennessee
06.2011 - 12.2014
Master's degree - Education
Relay Graduate School of Education
Bachelor's - Early Childhood Education
Ashford University
Associate - Early Childhood Education
Nashville State Community College
High School Diploma -
Cohn magnet high school
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