Lee Ann Amos

• I started as a CCR 1 and moved up to a CCR2 where I had the privilege of working with some of the training classes as a SME and PAL. From there I moved to the Senior Team for a little over a year and now I am a Case Coordinator where I take escalated calls and submit Salesforce Cases. this year I have also cross trained in lifeline and with the AAM team which has been a great experience.

I started at the membership desk where my job was to sign up new members, process returns and answer the phones. I was in that position for about 8 years than moved to club pickup where I pulled online orders.