Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Open To Work

Leebra Ricks

Chattanooga

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Support SpecialistEnrollment & Billing SpecialistAccount ManagerAccount ManagerExecutive Banker II / Branch Manager

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Chattanooga, TN
Open to relocation: No

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingFlexible work hours

Summary

Dedicated Customer Support Specialist with over 20 years in client relationship management and customer satisfaction. Expertise in responding to inquiries, managing client data, and ensuring regulatory compliance. Proven ability to enhance customer experience and support organizational goals through strong communication and problem-solving skills. Committed to maintaining high customer satisfaction and fostering lasting client relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

ASK Consulting / CVS Health
Chattanooga
10.2025 - Current
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Delivered fast, friendly service for routine questions and resolved service complaints, enhancing customer experience.
  • Facilitated customer satisfaction through effective communication and problem resolution, addressing concerns promptly.
  • Guided customers through billing procedures, processed payments, and set up payment options, ensuring smooth transactions.
  • Researched customer inquiries using available resources such as FAQs and online forums.

Enrollment & Billing Specialist

BCBS TN / ASK Consulting
09.2024 - 02.2025
  • Processed applications for new enrollments, terminations, changes, and renewals, ensuring compliance with all deadlines and state regulations, including HIPAA.
  • Respond to internal and external inquiries regarding enrollment and contract matters, providing accurate information and resolving issues promptly.
  • Assisted in special projects related to enrollment, preparing contracts, benefit books, and ID cards to enhance administrative efficiency.

Account Manager

SCI / Service International
06.2023 - 02.2024
  • Executed sales presentations and finalized sales and life insurance contracts for pre-arranged burial services, ensuring client satisfaction.
  • Cultivated and maintained client relationships, generating sales leads through effective communication and engagement.
  • Managed client data with Sales Force, coordinating sales appointments through outbound emails and client meetings to enhance client responsiveness.

Account Manager

Big Rig Rig Lending LLC
10.2018 - 01.2023
  • Exceeded monthly sales targets by overseeing pipeline of over 40 active clients and achieving cross-sell closing rate of 85%.
  • Achieved recognition as Top Funding Specialist for 10 months in a year and maintained a consistent closing rate of 79%.
  • Managed end-to-end loan documentation process, ensuring accurate submissions and real-time status updates across Pipedrive, Salesforce, and Vergent.

Executive Banker II / Branch Manager

Wells Fargo Bank N.A.
Minneapolis
04.2010 - 10.2018
  • Led a team of 13, consistently surpassing monthly sales and referral targets while maintaining a staff turnover rate of less than 4%.
  • Cultivated strong relationships with business, mortgage, private banking, and investment customers, recognized as top banker in NW GA district.
  • Executed comprehensive financial audits annually and quarterly, ensuring compliance and accuracy in financial reporting.

Education

Some College (No Degree) - Business Management

Hubert H Humphrey JC

Skills

  • Inquiry resolution
  • Customer management
  • Client engagement and communication
  • Communication skills
  • Attention to detail
  • Time management strategies
  • Adaptability and flexibility
  • Workflow management
  • Product knowledge and expertise
  • Contract management
  • Compliance verification
  • Sales strategy development
  • Active listening skills

Websites

Certification

Health and Life Insurance Certificate, TN

Timeline

Customer Support Specialist

ASK Consulting / CVS Health
10.2025 - Current

Enrollment & Billing Specialist

BCBS TN / ASK Consulting
09.2024 - 02.2025

Account Manager

SCI / Service International
06.2023 - 02.2024

Account Manager

Big Rig Rig Lending LLC
10.2018 - 01.2023

Executive Banker II / Branch Manager

Wells Fargo Bank N.A.
04.2010 - 10.2018

Some College (No Degree) - Business Management

Hubert H Humphrey JC

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Leebra Ricks