Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leigh Ann Parker

Knoxville

Summary

Dynamic professional with extensive experience in front office management at Tennessee Valley Endodontics, excelling in patient scheduling and electronic record management. Proven ability to enhance customer service and streamline operations, fostering strong team collaboration and effective communication. Recognized for implementing office protocols that significantly improved patient experience and satisfaction.

Overview

15
15
years of professional experience

Work History

Front Office Lead

Tennessee Valley Endodontics
Knoxville
08.2024 - Current
  • Managed scheduling for appointments and coordinated with dental staff.
  • Supervised front office operations and ensured efficient patient flow.
  • Handled patient inquiries and resolved issues with professionalism and care.
  • Maintained electronic dental records accurately and securely for patient confidentiality.
  • Implemented office protocols to enhance patient experience at Tennessee Valley Endodontics.
  • Collaborated with clinical teams to optimize workflow and communication efficiency.
  • Greeted guests upon arrival and provided excellent customer service.
  • Maintained accurate records of all transactions related to front office activities using computerized systems.
  • Processed mail deliveries promptly, and distributed them accordingly.
  • Ensured that lobby areas were clean and well-stocked at all times.
  • Participated actively in monthly marketing to referring offices.
  • Handled billing and invoicing tasks, ensuring accuracy and timely payments.
  • Assisted with financial reporting, providing essential data for budgeting and planning.
  • Processed insurance forms and verified patient coverage, reducing billing errors and delays.

Concierge

Prime West Knoxville
Knoxville
02.2025 - 06.2025
  • I greeted residents and guests warmly, and provided information about our independent senior living community.
  • Resolved resident complaints and issues promptly, and professionally.
  • Answered phone inquiries from potential residents and their families, and resident questions.
  • Updated PowerPoint daily with important information, menus, daily schedules, etc.
  • Handled mail and package deliveries, keeping items secure.
  • Answered residents and their families' questions regarding the local area, facilities, and amenities.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Entered work orders for housekeeping, pest control and maintenance issues.

Community Relations Director

Prime West / Trustwell Living of West Knoxville
Knoxville
06.2022 - 08.2024
  • Responded promptly to all inquiries from referral sources, prospective residents, and families.
  • Coordinated events and programs to foster relationships with residents and families.
  • Served as primary contact for referral agencies, ensuring clear communication.
  • Closed sales by assisting prospective residents and families in decision-making processes.
  • Educated clients on services and programs aligned with their needs.
  • Developed relationships with resident, family, and professional referral sources to generate leads weekly.
  • Monitored implementation progress of Sales Plans across assigned communities.

  • Managed outreach efforts to build partnerships with local organizations and businesses.
  • Facilitated feedback sessions to gather insights from residents and stakeholders.
  • Collaborated with the management team on campaigns to increase the visibility of the organization's programs in the community.
  • Assisted with budgeting for community outreach projects by tracking expenses associated with promotional materials or special events.
  • Cultivated relationships with key individuals in the public sector to create partnerships that support organizational goals.

Teaching Assistant

Knox County Schools
Knoxville
08.2017 - 02.2022
  • Provided individualized support to students who required additional help with understanding concepts or completing assignments.
  • Developed positive relationships with students through individual interactions and recognition of accomplishments.
  • Identified student challenges and discussed corrective actions with lead teacher.
  • Demonstrated strong organizational skills by managing student records, preparing materials for activities, and maintaining classroom supplies.
  • Supervised small groups of students during independent work time while providing guidance on their academic tasks.
  • Managed classroom behaviors while encouraging respect among peers and promoting self-discipline.
  • Supervised students in the classroom and during field trips.
  • Implemented differentiated instruction strategies such as flexible grouping or tiered assignments.

Preschool Teacher

St. Mark Early Enrichment Program
Knoxville
10.2010 - 08.2017
  • Created a positive learning environment that fostered growth and development.
  • Applied patience and understanding when dealing with challenging student behavior.
  • Implemented lesson plans and daily classroom schedules in accordance with the curriculum and programming.
  • Demonstrated knowledge of early childhood education standards and best practices.
  • Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence.
  • Monitored children at all times to ensure their safety in the classroom setting.
  • Developed lesson plans with goals, activities, and outcomes that represented state early learning standards.
  • Demonstrated ability to create a safe, nurturing learning environment for young students.
  • Attended and participated in staff meetings, and required training.
  • Helped children develop cognitive skills through reading books and finger play.
  • Collaborated with parents and guardians regarding their child's progress, behavior issues, or other concerns.
  • Organized activities such as games, art projects, dramatic play, music, and stories.
  • Established strong relationships with students, families, and staff members within the school community.
  • Provided individual attention to meet the needs of each child's particular level of development.

Education

College Prep

Myers Park High School
Charlotte, NC
06-1985

Skills

  • Billing and invoicing
  • Insurance verification
  • Office administration
  • Team collaboration
  • Data entry
  • Marketing outreach
  • Financial reporting
  • Patient confidentiality
  • Problem-solving capacity
  • Front office management
  • Opening and closing offices
  • Customer service expertise
  • Billing and invoicing
  • Insurance verification

References

References available upon request

Timeline

Concierge

Prime West Knoxville
02.2025 - 06.2025

Front Office Lead

Tennessee Valley Endodontics
08.2024 - Current

Community Relations Director

Prime West / Trustwell Living of West Knoxville
06.2022 - 08.2024

Teaching Assistant

Knox County Schools
08.2017 - 02.2022

Preschool Teacher

St. Mark Early Enrichment Program
10.2010 - 08.2017

College Prep

Myers Park High School

Similar Profiles

CREATE PROFILE
Leigh Ann Parker