LeKeshia Smith
Lawrenceburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet necessary goals.
Overview
9
9
years of professional experience
Work History
Logistics Planner
Cabinets To Go
04.2022 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Obtained multiple price quotes from shipping companies to identify most reasonable pricing.
- Kept meticulous records of all customer shipping requirements in case logs needed to be reviewed.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with vendors and warehouse personnel to procure supplies and materials.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Evaluated financial records to detect errors and discrepancies.
Logistics Clerk
Cabinets To Go
09.2017 - 04.2022
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Customer Care Representative
Cabinets To Go
06.2017 - 09.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Direct Support Professional Caregiver
Country Cottage
04.2014 - 06.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care
Education
Bachelor of Arts - Psychology
The University of Tennessee - Knoxville
Knoxville, TN08.2009
Skills
- Good Communication; oral and written
- Adaptability
- Problem Solving
- Time Management
- Teamwork
- Data Analysis
- Creativity
- Active Listening Skills
Timeline
Logistics Planner
Cabinets To Go
04.2022 - Current
Logistics Clerk
Cabinets To Go
09.2017 - 04.2022
Customer Care Representative
Cabinets To Go
06.2017 - 09.2017
Direct Support Professional Caregiver
Country Cottage
04.2014 - 06.2017
Bachelor of Arts - Psychology
The University of Tennessee - Knoxville
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