Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Reading a lot of books and painting
Timeline
Generic

Lekha Balasubramaniam

Project Coordinator
Chennai

Summary

Versatile Project Coordinator with a proven track record at Fujitsu, excelling in project management and strategic planning. Enhanced service delivery and customer satisfaction through effective problem-solving and proactive incident management. Skilled in workload management and team leadership, consistently elevating project quality and fostering strong stakeholder relationships. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Brings 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

10
10
years of professional experience
6
6
Certifications
3
3
Languages

Work History

Project Coordinator

Fujitsu
Chennai
04.2018 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Supporting service delivery functions to ensure end-to-end ownership of incidents, meeting deadlines without compromising quality norms, and adhering to SLAs.
  • Providing effective resolution to customer queries, and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.
  • Developing business applications, documenting processes, and preparing test plans according to IT best practices for use by IT risk groups, as well as evaluating, recommending, and assessing the impact of replacement security servers.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Managed 2 projects documentation and handled 5-10 customer calls.

Incident Manager

HCL Technologies
Chennai
01.2016 - 04.2018
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
  • Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
  • Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
  • Implemented preventative measures by analyzing incident trends and working closely with the IT team to address vulnerabilities.
  • Worked closely with Technical Leads of various departments over numbers P1 calls and P2 calls.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.

Education

Bachelor of Electrical Engineering -

Anna University
Chennai
04.2001 -

Skills

Project coordination

Project management

Problem-solving

Time management

Decision-making

Flexible and adaptable

Team leadership

Workload management

Strategic planning

Continuous improvement

Project lifecycle

Meeting facilitation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved timely and consistent handling of emails by introducing Power Automate Workflows for notification and sorting tasks.

Certification

CAPM

Reading a lot of books and painting

I love to read Fictional and non Fictional books and they keep me busy and creative. Painting, drawing, pencil sketching, madala art, baking, coking, watching reels ..etc are my other hobbies.

Timeline

Project Coordinator

Fujitsu
04.2018 - Current

Incident Manager

HCL Technologies
01.2016 - 04.2018

Bachelor of Electrical Engineering -

Anna University
04.2001 -

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Lekha BalasubramaniamProject Coordinator