Lena Beetley
Knoxville
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product and service expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous Hospitality and Customer service skills with over 20 years of experience in Retail, Hotel, As well as restaurant industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to consistent Positive work atmospheres. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Goal and success oriented action. Proficient Manager and trainer delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Positive management styles and productivity. Adept individual with more than 7 years working as Manager for more than $300,000 revenue-generating businesses. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Manager
Jersey Mike's Subs
04.2024 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cook/Maintenance Crew Member
Cracker Barrell Old Country Store
08.2022 - 10.2024
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced [Type] environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Adjusted recipes based on ingredient availability or customer request.
- Trained and supervised cooking staff to expertly meet daily needs.
- Identified inefficiencies leading to improved productivity.
- Planned menus for different events, seasons and customer requests.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Suggested actionable improvements to streamline training procedures.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Reduced downtime for machinery by quickly identifying issues and performing necessary repairs.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Streamlined maintenance processes by implementing an organized system for tracking work orders, spare parts inventory, and equipment records.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Contributed to cost savings through careful evaluation of repair options, choosing the most efficient solution without compromising quality or safety.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Streamlined troubleshooting process for recurring mechanical issues which led to quicker problem resolution times.
- Implemented preventative measures to prolong the life of facilities assets leading to reduced capital expenditure costs over time.
Dairy Queen
Manager Assistant
03.2024 - 04.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Traveling Assistant Manager
Dollar General Market
01.2020 - 07.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
Tag and Title Clerk
RoadRunner Moters
03.2019 - 01.2020
- Streamlined tag and title processing by implementing efficient organizational systems.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Conducted thorough research to resolve complex registration issues, improving overall department efficiency.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
- Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
- Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
- Enhanced workplace morale through active participation in office events such as staff meetings or team-building activities.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Calculated and remitted state sales tax, service, and other charges.
- Coordinated price adjustment between buyers and sellers.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Created documents with applicant information and verified data against Personalized RoadRunner database information.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Updated operational records or licensing information using computer terminals.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Updated documents such as municipal codes and city charters.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Assistant Store Manager
Zaxby's Chicken Fingers & Buffalo Wings
04.2017 - 02.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Front Desk Receptionist
Hampton Inn Suites
06.2015 - 03.2017
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Word spreadsheets and ran reports or generated graphs using data,as well as extensive ON,Q Training required by every employee.
Barista Trainer
Starbucks
01.2009 - 06.2014
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime due to malfunctions.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Facilitated team building activities that fostered collaboration and camaraderie among the staff members.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Led informative workshops on coffee origins, brewing methods, and flavor profiles to educate both staff members and customers alike.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Established strong relationships with suppliers to ensure timely delivery and quality of coffee beans, syrups, and related products.
- Monitored industry trends to stay current with best practices in barista training and café operations.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Provided coaching and mentoring to employees.
- Trained and mentored 27 new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Created and oversaw barista training programs for operations.
- Designed and delivered web-based, self-directed learning materials.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring to 85 %.
- Worked with vendors to customize courseware to accommodate business needs.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Used Starbucks top notchsoftware to design training for all barista employees and increase company retention and productivity rates 95%.
Education
High School Diploma -
West High School
Knoxville, TN08.2004
Skills
- Workforce Management
- Expense Tracking
- Policy Implementation
- Marketing
- Financial Management
- Performance Management
- Business Administration
- Staff Development
- Contract Management
- Operations Management
- Business Development
- Strategic Planning
- Lead Generation
- Team Leadership
- Project Management
- Salesforce Management
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Product Management
- Business Planning
- Budget Control
- Sales management
- Brand Management
- Staff Training and Development
- Negotiation
- Schedule Preparation
- Staff Management
- Verbal and written communication
- Cross-Functional Teamwork
- Expectation setting
- Performance Evaluations
- Complex Problem-Solving
- Time Management
- Sales Techniques
- Revenue Forecasting
- Process Improvement
- Project Planning
- Cost Control
- Customer Service
- Budget Management
- Employee Development
- Emergency Response
- Schedule Management
- Task Delegation
- Hiring and Training
- Preventive Maintenance
- Problem-solving aptitude
- Customer Relationship Management
- Budget Administration
- Task Prioritization
- Multitasking
- Positive Attitude
- Scheduling and Coordinating
- Multitasking Abilities
- Contract Negotiation
- Employee Coaching and Mentoring
- Work Planning and Prioritization
- Problem-solving abilities
- Business Analysis and Reporting
- Goal Setting
- Organizational Skills
- Interpersonal Skills
- Performance Tracking and Evaluation
- Self Motivation
- Adaptability and Flexibility
- Training and Development
- Effective Communication
- Relationship Building
- Analytical Thinking
- Professional and Courteous
- Team Development
- Staff Training
- Computer Skills
- Performance reviewing
- Decision-Making
- Schedule oversight
- Adaptability
- MS Office
- Interpersonal Communication
- Interpersonal Relations
- Performance Evaluation
- Good Judgment
- Attention to Detail
- Administration and Reporting
- Excellent Communication
- Professionalism
- Problem-Solving
- Team Collaboration
- Needs Assessment
- Professional Demeanor
- Teamwork and Collaboration
- Onboarding and Orientation
- Analytical Skills
- Problem Resolution
- Time management abilities
- Shift Scheduling
- Documentation And Reporting
- Managing Operations and Efficiency
Referred By
n/a
Privacy Policy Acknowledgement
True
Acceptance
True
Job Location
271 Moss Grove Blvd., Knoxville, TN, 37934
Personal Information
Title: Dining Room Supervisor
Timeline
Manager
Jersey Mike's Subs
04.2024 - Current
Dairy Queen
Manager Assistant
03.2024 - 04.2024
Cook/Maintenance Crew Member
Cracker Barrell Old Country Store
08.2022 - 10.2024
Traveling Assistant Manager
Dollar General Market
01.2020 - 07.2022
Tag and Title Clerk
RoadRunner Moters
03.2019 - 01.2020
Assistant Store Manager
Zaxby's Chicken Fingers & Buffalo Wings
04.2017 - 02.2019
Front Desk Receptionist
Hampton Inn Suites
06.2015 - 03.2017
Barista Trainer
Starbucks
01.2009 - 06.2014
High School Diploma -
West High School
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