Leneice Lattin
Memphis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
LEAD ENVIRONMENT SERVICE TECH
Methodist North Hospital
01.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Packing, Shipping, and Receiving Assembler
FedEX
09.2019 - 01.2020
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
Environmental Services Supervisor
St. Jude Children Research Hospital
01.2008 - 08.2019
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Improved environmental compliance by developing and implementing comprehensive waste management programs.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Guaranteed timely completion of tasks with strict adherence to established quality standards.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Supervised and directed daily work of team of [Number] sanitation personnel.
- Stored chemicals in compliance with [Name] regulations.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Education
Certification - Bartending
LBS Bartending School
Memphis, TN01-2021
Associate of Applied Science - Healthcare Mangement
Ultimate Medical Academy
Clearwater, FL04-2017
Certificate - EKG Tech
Southwest Community College
5983 Macon Cove10-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Professional telephone demeanor
- Microsoft PowerPoint
- Staff training
- Relationship building
Certificate
Online Bartending Certification, 11/02/21, 0fjwy49j1u
Timeline
Customer Service Representative
Internal Revenue Service, IRS
07.2021 - Current
LEAD ENVIRONMENT SERVICE TECH
Methodist North Hospital
01.2020 - 04.2021
Packing, Shipping, and Receiving Assembler
FedEX
09.2019 - 01.2020
Environmental Services Supervisor
St. Jude Children Research Hospital
01.2008 - 08.2019
Certification - Bartending
LBS Bartending School
Associate of Applied Science - Healthcare Mangement
Ultimate Medical Academy
Certificate - EKG Tech
Southwest Community College
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