Lenerika Nolan Jackson
Cordova,TN
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise within an oncology specialty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Regional One Health Medical Center
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience on the unit.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Provided excellent customer service to patients and medical staff.
Registered Nurse
Methodist Le Bonheur Healthcare
09.2016 - 08.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Bachelor Of Science - Nursing
University of Memphis
Memphis, TN05.2016
Skills
- Electronic medical records proficiency
- Direct Patient Care
- Patient and Family Advocacy
- Patient Assessments
- Staff Supervision
- Strong Clinical Judgment
- Oncology specialization
- Chemotherapy and Infusion
- Knowledge of hematological conditions
- Analytical reasoning
- Effective time management
- Patient flow management
- Process improvements
- Meeting preparation
- Punctual and hardworking
Certification
- Basic Life Support
- ACLS
- ONS Chemotherapy and Immunotherapy
Timeline
Patient Care Coordinator
Regional One Health Medical Center
08.2023 - Current
Registered Nurse
Methodist Le Bonheur Healthcare
09.2016 - 08.2023
Bachelor Of Science - Nursing
University of Memphis
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