Le’Nita Adams
Bartlett
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs
Overview
8
8
years of professional experience
Work History
DSP , Mental Health Technician
Compass Intervention Center
Memphis, TN
01.2023 - Current
- Helping patients with daily activities, accompanying them to doctors appointments
- Support individuals in community activities, social interactions, and recreational outings
- Developed behavior management strategies customized to individual needs.
- Communicate with healthcare professionals, family members, and guardians regarding individual progress
- Monitor and document individual health, behavior, and progress in daily logs
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Wholesale Monitoring Specialist
Stanley Security
01.2021 - 01.2023
- Respond to incoming alarm signals and phone calls for our commercial and national accounts according to SOPs
- When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts
- Logs all information into the automation system immediately and accurately
- Operates sophisticated multi-line phone system daily.
- Assist as needed for remote arming requests
- Managed high volumes of inbound calls, efficiently addressing customer inquiries and resolving issues promptly.
- Maintained accurate records of all outbound calls, ensuring proper documentation for future reference and analysis.
Patient Care Coordinator
Pro Health
Memphis, TN
03.2020 - 01.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Customer Service Representative
Disney Call Center
01.2017 - 01.2021
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained a high level of professionalism when dealing with difficult customers
- Resolved customer complaints promptly and efficiently
- Processed orders, returns, and exchanges in an accurate and efficient manner
Education
Associate of Science - Nursing
Southwest Comm College
Nursing - No Degree Obtained
Bethel University
01.2021
Skills
- Customer Experience
- Database Systems
- Basic First Aid
- Knowledge Base
- Compassionate Care
- Scheduling
- Critical Thinking
- Dispatching
- Reliability
- Adaptability and flexibility
Timeline
DSP , Mental Health Technician
Compass Intervention Center
01.2023 - Current
Wholesale Monitoring Specialist
Stanley Security
01.2021 - 01.2023
Patient Care Coordinator
Pro Health
03.2020 - 01.2022
Customer Service Representative
Disney Call Center
01.2017 - 01.2021
Nursing - No Degree Obtained
Bethel University
Associate of Science - Nursing
Southwest Comm College
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