Leoraj M
Chennai
Summary
Dedicated Manager with over 15 years of experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise managing staff for efficient production. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organizations.
Overview
16
16
years of professional experience
Work History
Deputy Manager
Nearby Technologies Private Limited
09.2023 - Current
- Monitored employee performance and developed improvement plans
- Assigned MTD & QTD targets to vendors and arranged backend support for achieving them
- Conducted client visits to vendor sites to monitor activities and connect with consultants, SME, Lead, AM, DM, T&Q analyst, and arranged MBR/QBR with the management team
- Initiated incentives from the client side for daily drive of numbers with the vendor
- Maintained approved headcount with buffer and initiated billing processes for vendors for all managed campaigns.
- Currently managing Banking LOB in CASA (Axis & Suryodhay Small Finance Bank) and PIDF (MPOS Registration)
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Handling Banking CASA process from Jan'24 till now and improved the productivity from 1.8 DRR to 3 DRR
- Along with this taken ownership in CASA Activation and made 900 Retailers to open 2000 accounts in single month (Jul'24) which was very challenging earlier in opening 1000 accounts per month
- Started MPOS LOB in Apr'24 with MTD number of 320 and drived 1.23 DRR using 10 consultants and showing the improvement month on month which now came to 2200 registration with the DRR 8.46
Assistant Manager
Nearby Technologies Private Limited
09.2021 - Current
- Managed call centers as Client Manager from recruitment to deliverables
- Worked with internal team at PayNearby for backend works directly from client side (B2B) along with vendor side
- Handled products like 2 wheeler Insurance, Group Personal Accident Insurance, Hospicash Insurance, Poorna Suraksha Insurance, Retention, Business Loan,
- Introduced new campaigns to vendors and drove them to reach end users, benefiting both retailers and customers (e.g., Suraksha Champions, Paanch ka Punch).
- Poorna Suraksha Insurance (PSI) LOB assigned to me with monthly sale of 335 using 10 consultants (1.28 DRR). This has been taken as challenge in achieving 1500 per month and maintained DRR of 5.76
- Retention campaign - we dial to retailers whose transaction via AEPS & MATM got reduced or became null in current month comparing to last month. Achieved 1570Cr from 1466Cr in my first QTR. This was tracked and maintained with constant improvment of 5% monthly
Associate Manager
Sutherland Global Services
12.2008 - 05.2021
- Managed a team of support technicians, ensuring high performance and quality service delivery
- Developed and implemented performance improvement plans for team members
- Received multiple awards for outstanding performance and team management.
Education
Diploma in Software Engineering - Computer Installation and Repair Technology
Isles
Bachelor of Computer Applications - Computer and Information Sciences
JNRM
2008
Skills
- CRM
- Editing work (Adobe PS, AE, Pr)
- Department oversight
- Employee performance evaluations
- Operations management
- Staff Management
- Training
- Team collaboration
- Supervision
- Client Management
- Strategic decision-making
- Staff recruitment
Accomplishments
- Star Performer in Q2 - 2024
- Colleague of the Month (Received 3 times in 2022)
- Best Site Performance for Q2, Q3 & Q4 - 2015
- Best Site Performance for Q1 & Q2 - 2014
- Best Site Performance for Q1, Q2, Q3 & Q4 - 2013
- Client Quality Award – JFM 2013
- Awarded for Outstanding Performance as Best Support Tech Voice - 2013
- Client Quality Award – Best Site Performance for Q3 - 2013
Languages
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Advanced
C1
Malayalam
Intermediate
B1
Timeline
Deputy Manager
Nearby Technologies Private Limited
09.2023 - Current
Assistant Manager
Nearby Technologies Private Limited
09.2021 - Current
Associate Manager
Sutherland Global Services
12.2008 - 05.2021
Diploma in Software Engineering - Computer Installation and Repair Technology
Isles
Bachelor of Computer Applications - Computer and Information Sciences
JNRM
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