LeRoyia Snell
Memphis
Summary
Dedicated and compassionate healthcare professional with over 15 years of experience providing exceptional customer service, patient support, and administrative coordination in fast-paced healthcare environments. Skilled in building positive relationships with patients, families, and interdisciplinary teams while ensuring a welcoming and supportive experience.
Overview
16
16
years of professional experience
Work History
Patient Care Assistant / Registered Medical Assistant – Diagnostic Imaging Perianesthesia
St. Jude Children's Research Hospital
Memphis, TN
11.2014 - Current
- Serve as a primary point of contact for patients and families, providing information, support, and exceptional customer service throughout their visit.
- Welcome patients and families, answer questions, provide directions, and assist with navigating appointments and procedures.
- Coordinate daily operational activities by monitoring schedules, communicating updates, and assisting with patient flow.
- Manage clerical responsibilities including answering phones, taking messages, ordering supplies, maintaining inventory, and coordinating departmental needs.
- Collaborate with multidisciplinary teams to ensure a safe, comfortable, and positive patient experience.
- Received multiple employee Ovations and was nominated for the Jim Mobley Partners in Excellence Award.
Patient Care Assistant / Registered Medical Assistant – Inpatient Solid Tumor
St. Jude Children's Research Hospital
Memphis, TN
11.2010 - 11.2014
- Welcomed newly admitted patients and families and assisted with orientation to the unit.
- Served as a liaison between patients, families, nursing staff, and healthcare providers.
- Managed unit clerical operations and supported daily workflow.
- Maintained supplies, equipment, and patient care areas.
Education
RMA Associate Degree - Medical Assisting Diploma
Remington College
05.2009
Skills
- Customer Service Excellence
- Patient & Family Relations
- Communication
- Conflict Resolution
- Scheduling & Coordination
- Clerical Support
- Team Collaboration
- EPIC
- Microsoft Office
- Inventory Management
- HIPAA Compliance
- CPR Certified
Awards & Recognition
Jim Mobley Partners in Excellence Award Nominee (2025), Multiple Employee Ovations (Bronze, Silver, and Gold Recognition)
Bee Award nominee for consecutive years
Additional Experience
- Medical Assistant Intern – Christ Community Health Services (2010)
- Census Enumerator – U.S. Census Bureau (2010)
- Youth Advisor – Youth Advisors of America (2005–2008)
Timeline
Patient Care Assistant / Registered Medical Assistant – Diagnostic Imaging Perianesthesia
St. Jude Children's Research Hospital
11.2014 - Current
Patient Care Assistant / Registered Medical Assistant – Inpatient Solid Tumor
St. Jude Children's Research Hospital
11.2010 - 11.2014
RMA Associate Degree - Medical Assisting Diploma
Remington College