Lesa Shults
Dyersburg
Summary
Branch Manager excelling in customer service and branch operations management . Enhanced customer satisfaction through strategic service improvements and adept at leading teams to exceed performance goals. Skilled in financial oversight and fostering customer relationships, demonstrating an exceptional work ethic and attention to detail.
Offering solid foundation in leadership and operational management, eager to learn and develop in branch management environment. Contributes ability to quickly grasp industry-specific knowledge and apply analytical skills to problem-solving and decision-making.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
First Citizens National Bank
03.2015 - 12.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Leasing Clerk
Dyersburg Housing Authority
10.2013 - 03.2015
- Prepared detailed monthly reports on leasing activity, vacancies, and upcoming expirations for review by upper management.
- Coordinated with team to ensure that all tenant move-outs were processed efficiently, minimizing rental unit downtime between occupants.
- Verified applicant income and credit history to maintain a community of financially responsible residents.
- Negotiated lease renewals with existing tenants.
Assistant Preschool Teacher
Dyer County Board of Education
08.2007 - 09.2013
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Encouraged children to interact with each other and participate in group activities.
- Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Education
No Degree - Early Childhood Education
Dyersburg State Community College
Dyersburg, TNHigh School Diploma -
Obion County High School
Troy, TN01-1982
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Team supervision
- Cash handling
- Relationship building
- Staff supervision
- Performance reviews
- Operational reports
- Multi-tasking
Certification
Certificate in Early Childhood Development
Timeline
Branch Manager
First Citizens National Bank
03.2015 - 12.2024
Leasing Clerk
Dyersburg Housing Authority
10.2013 - 03.2015
Assistant Preschool Teacher
Dyer County Board of Education
08.2007 - 09.2013
Certificate in Early Childhood Development
No Degree - Early Childhood Education
Dyersburg State Community College
High School Diploma -
Obion County High School
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