Lesley Carter
Hermitage
Summary
Dedicated Customer Service Representative with expertise in issue resolution, effective communication, and team collaboration. Proven ability to enhance customer satisfaction through efficient transaction processing and in-depth product knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Representative
TriStar Summit
Hermitage
04.2022 - 06.2026
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries through phone and in-person communication channels.
- Coordinated insurance verification and eligibility checks for patient services.
Customer Service Representative
Lowes Home Improvment
Hermitage
05.2018 - 07.2025
- Assisted customers with product selections and inquiries at home improvement store.
- Processed transactions efficiently using point-of-sale system for customer purchases.
- Resolved customer complaints and provided solutions to enhance satisfaction levels.
- Maintained product displays and ensured shelves were stocked appropriately.
- Collaborated with team members to improve customer service processes and workflows.
- Educated customers on product features and proper usage in home projects.
- Managed inventory levels by conducting regular stock assessments throughout the store.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Mcgavock High School
Nashville, TNSkills
- Point-of-sale systems
- Inventory management
- Product knowledge
- Transaction processing
- Issue resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Technical troubleshooting
- Courteous demeanor
- Data collection
- Professional telephone demeanor
- Sales expertise
Certification
Osha certified also certified
Timeline
Patient Care Representative
TriStar Summit
04.2022 - 06.2026
Customer Service Representative
Lowes Home Improvment
05.2018 - 07.2025
High School Diploma -
Mcgavock High School