Leslie Payne
Johnson City
Summary
Results-driven individual with a history of exceeding targets in dynamic environments. Combines strategic insight with practical experience to deliver effective solutions. Dependable and organized, with a focus on achieving team objectives and enhancing performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Merchant Acquisition
Synchrony
10.2021 - Current
- Make outbound calls to potential merchants to sale the benefits of using Synchrony financing programs for their customers
- Explain the benefits of using Synchrony services and how our partnership can grow their business
- Provide exceptional merchant service by responding promptly to inquiries and resolving merchant questions/concerns quickly
- Established relationships with merchants to ensure they understand our financing program and feel informed during the onboarding process
- Provide guidance and mentorship for other team members
Independent Sales Consultant
E-Payment Solutions
01.2019 - Current
- Developed effective pricing structures for various products.
- Developed strategic sales plans to increase merchant’s base and revenue growth.
- Acquired new merchants through cold calling, networking and referrals.
- Monitored competitors’ activities regularly for competitive advantage.
- Drafted proposals outlining solutions for prospective merchant’s needs.
- Provided knowledgeable product advice to merchants based on individual needs.
- Used knowledge of company products and services to recommend solutions to merchants.
- Provided product information to merchants and aligned products with merchant’s needs to boost satisfaction.
Escalation Specialist
Citi
02.2007 - 10.2021
- Prioritized tasks according to urgency, ensuring that high-priority items were addressed first.
- Utilized strong communication skills to interact with customers in a professional manner.
- Followed up with customers after resolution of their issue, ensuring satisfaction with the outcome.
- Established positive relationships with customers through prompt responses and effective communication.
- Documented processes for handling escalations and communicated changes in procedure as needed.
- Demonstrated excellent problem-solving abilities in order to resolve complex customer issues quickly and efficiently.
- Assessed customer needs, providing solutions that met their expectations while adhering to company policies and procedures.
- Collaborated with other departments to ensure timely resolution of escalated cases.
- Analyzed and identified root causes of customer complaints, taking corrective action when necessary.
- Applied knowledge of product features and functionality in order to address customer inquiries accurately.
- Conducted training sessions for new employees on escalation process best practices.
- Delivered quality customer service to facilitate retention of existing clients and attract new ones.
- Obtained and shared customer feedback with colleagues and other departments to improve products and services.
Sales Associate
Carters Oshkosh
01.2020 - 03.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of products.
- Maintained product displays, enhancing visual merchandising to attract customers effectively.
- Utilized point-of-sale systems for efficient transaction processing and sales reporting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
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Northeast State Technical Community College
Blountville, TN05.2008
Skills
- Product Knowledge
- Decision Making
- Technical Proficiency
- Sales Strategy
- Attention to Detail
- Problem Solving
- Organizational Skills
- Active Listening
- Goal Orientation
- Networking Abilities
- Time Management
Timeline
Merchant Acquisition
Synchrony
10.2021 - Current
Sales Associate
Carters Oshkosh
01.2020 - 03.2021
Independent Sales Consultant
E-Payment Solutions
01.2019 - Current
Escalation Specialist
Citi
02.2007 - 10.2021
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Northeast State Technical Community College