Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lesly Umanzor

Sevierville

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Babysitter

Multiple
01.2015 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.

Office Coordinator

Crosspointe
01.2023 - 01.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored front areas so that questions could be promptly addressed.

Residential Coordinator

Life Pacific University
05.2023 - 07.2024
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Collected feedback from residents and family members to identify opportunities for program and operational improvements.
  • Ensured compliance with federal housing regulations as well as state laws concerning landlord-tenant relations.
  • Streamlined administrative processes for more efficient management of lease agreements, rent collections, and resident inquiries.
  • Developed a strong sense of community among residents through the organization of events, activities, and support services.
  • Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
  • Delivered referrals and information to residents and families about available services, programs and resources.
  • Oversaw maintenance teams to guarantee timely completion of work orders, preserving property aesthetics and functionality.
  • Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
  • Coordinated training sessions for staff members to ensure consistent service quality across all aspects of property management.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Developed and maintained relationships with parents to promote positive living environment for students.

Residential Advisor

Life Pacific University
11.2021 - 05.2022
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Assisted students in handling tough situations to resolve problems.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Fostered productive and supportive environment for academic and social success.
  • Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
  • Guided students to integrate into both academic and social communities on campus.
  • Planned and organized social and educational activities to promote community building and personal development among students.
  • Led educational workshops on topics such as time management, study skills, and stress reduction techniques for residents'' personal growth and academic success.
  • Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
  • Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Assisted in recruitment and selection of student leaders.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Supervised student employees and provided feedback on performance.
  • Conducted weekly meetings with students to review goals, address issues and provide support.

Office Manager

State Farm
05.2018 - 01.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Daycare Worker

El Calvario church
05.2015 - 07.2017
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

Dental Office Representative

Lucky smiles
04.2013 - 05.2016
  • Streamlined office processes for improved workflow and increased productivity.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Facilitated communication between departments, improving interdepartmental relations and cooperation.
  • Expedited document processing to ensure timely delivery of information to relevant parties.
  • Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
  • Finalized sales and collected necessary deposits.

Education

Associate of Arts -

Life Pacific University
Christchurch, VA
05-2023

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Client relations
  • Client relationship management
  • Customer relations
  • Scheduling and calendar management
  • Bookkeeping
  • File organization
  • Scheduling
  • Administrative support

Languages

English
Spanish

Timeline

Residential Coordinator

Life Pacific University
05.2023 - 07.2024

Office Coordinator

Crosspointe
01.2023 - 01.2025

Residential Advisor

Life Pacific University
11.2021 - 05.2022

Office Manager

State Farm
05.2018 - 01.2022

Daycare Worker

El Calvario church
05.2015 - 07.2017

Babysitter

Multiple
01.2015 - Current

Dental Office Representative

Lucky smiles
04.2013 - 05.2016

Associate of Arts -

Life Pacific University

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Lesly Umanzor