Letitia Singleton
Morristown
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Registered Nurse (RN)
Southern Health Partners-Morristown, TN
2024.03 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on inmates'' acuity levels and individual needs.
- Skillfully managed challenging inmate situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions per protocol when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating inmates on proper hygiene practices.
Registered Nurse (RN)
Morristown Hamblen Hospital-Morristown, TN
2023.10 - 2024.02
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse (RN)
Leconte Medical Center-Pigeon Forge, TN
2023.07 - 2023.10
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Emergency Room Tech
Leconte medical center-Pigeon Forge, TN
2022.03 - 2023.06
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
CNA - Certified Nursing Assistant
Maxim Home Health-Greeneville, TN
2020.11 - 2022.02
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA - Certified Nursing Assistant
Jefferson Park in Dandridge-Dandridge, TN
2020.08 - 2020.11
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Cell Operator
HOWMET CASTINGS-Morristown, TN
2020.03 - 2020.04
- Press operator
Team Leader
Morristown Heart Consultants-Morristown, TN
2003.07 - 2020.03
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Collections Representative
Tri county collection agency-Morristown, TN
1999.04 - 2001.03
- I was contracted thru Morristown Hamblen hospital for their in house collections.Handled anywhere between 100-150 phone calls daily
- Met and exceeded monthly goal with the highest being 100,000 collected each month
- Utilized strong negotiation and problem solving skills to assist consumer with paying the debt
- Provided customer service and maintained integrity with consumers to build rapport and trust
- Negotiated payment arrangements with debtors.
Customer Service Representative
Argo Medical Services-Morristown, TN
1997.02 - 1999.01
- Monitored phone, fax for incoming inquiries and responded in a timely manner via telephone or in writing
- Built and maintained brand loyalty by effectively leveraging Preferred Supplier relationships
- Provided high quality and responsive support to clients in a sales environment
- Respond promptly and answered/resolved customer inquiries and complaints
- Assisted patients and customers with durable medical equipment knowledge on how to maintain their products that their doctor had ordered for them
- Responsible for pre-authorization request, investigating insurance policy coverage and fully explaining the findings to the patient
- Supported sales reps in opening new accounts and upgrading existing service.
Switchboard Operator/Receptionist
Jefferson Memorial Hospital-Jefferson City, TN
1993.05 - 1997.01
- Answered the switchboard in a professional manner and direct callers to the proper individual or department
- Greeted visitors, took messages, handled incoming and outgoing faxes, mail
- Coordinate and execute proper hospital emergency procedures
- Oversee all emergency calls are paged promptly with no delays.
Education
Associate of Applied Science - Nursing
Walters State Community College
Morristown, TN05.2023
Skills
- Microsoft Office
- Excel
- Word
- Sales
- Phlebotomy
- EMR
- Medical Records
- EKG
- Patient Care
- Sales Support
- Customer Service
- Laboratory Experience
- Medical Office Experience
- Multi-line Phone Systems
- Medical Billing
- Practice Management
- Triage
- Healthcare Management
- Vital Signs
- HIPAA
- Experience Administering Injections
- Medication and IV administration
- Medication Administration
- Direct Patient Care
Certification
- Phlebotomy, 10/2006, 12/2006
- BLS Certification, 01/2023, 12/2024
- CNA, 11/2006, 11/2022
- CPR Certification, 01/2021, 12/2024
- RN License, 06/2023, 10/2024, 272916
- RN, 10/2024, TN
Timeline
Registered Nurse (RN)
Southern Health Partners-Morristown, TN
2024.03 - Current
Registered Nurse (RN)
Morristown Hamblen Hospital-Morristown, TN
2023.10 - 2024.02
Registered Nurse (RN)
Leconte Medical Center-Pigeon Forge, TN
2023.07 - 2023.10
Emergency Room Tech
Leconte medical center-Pigeon Forge, TN
2022.03 - 2023.06
CNA - Certified Nursing Assistant
Maxim Home Health-Greeneville, TN
2020.11 - 2022.02
CNA - Certified Nursing Assistant
Jefferson Park in Dandridge-Dandridge, TN
2020.08 - 2020.11
Cell Operator
HOWMET CASTINGS-Morristown, TN
2020.03 - 2020.04
Team Leader
Morristown Heart Consultants-Morristown, TN
2003.07 - 2020.03
Collections Representative
Tri county collection agency-Morristown, TN
1999.04 - 2001.03
Customer Service Representative
Argo Medical Services-Morristown, TN
1997.02 - 1999.01
Switchboard Operator/Receptionist
Jefferson Memorial Hospital-Jefferson City, TN
1993.05 - 1997.01
Associate of Applied Science - Nursing
Walters State Community College
- Phlebotomy, 10/2006, 12/2006
- BLS Certification, 01/2023, 12/2024
- CNA, 11/2006, 11/2022
- CPR Certification, 01/2021, 12/2024
- RN License, 06/2023, 10/2024, 272916
- RN, 10/2024, TN
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