David Duncan
Rocky Top
Summary
Dynamic and strategic Driver Supervisor with over 10 years of experience in optimizing delivery operations and managing teams. Skilled in conflict resolution and fostering collaboration, leading to improved efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Driver Supervisor
Clayton Homes
Rocky Top, TN
06.2016 - Current
- Supervised daily operations of delivery team ensuring timely and safe transport of homes.
- Coordinated logistics for multi-site deliveries optimizing route efficiency and reducing delays.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
Service and Parts Manager
Clayton Homes
Andersonville, TN
1998 - 2016
- Implemented quality assurance protocols to maintain high standards in service and parts management.
- Managed inventory control processes to optimize parts availability and minimize delays.
- Oversaw scheduling and resource allocation to ensure timely completion of service requests.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Coordinated with outside trucking company, GNR Trucking, to dispatch homes.
Education
No Degree - Electrical Engineering
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Carter Highschool
Strawberry Plains, TN1983
Skills
- Route optimization
- Shift scheduling
- Performance management
- Team leadership
- Problem solving
- Time management
- Conflict resolution
- Communication skills
- Relationship building
Timeline
Driver Supervisor
Clayton Homes
06.2016 - Current
Service and Parts Manager
Clayton Homes
1998 - 2016
No Degree - Electrical Engineering
Pellissippi State Community College
High School Diploma -
Carter Highschool