Lexi Knight
Shelbyville
Summary
Driven Medical Assistant with a proven track record at Puckett Scott Gynecology, excelling in HIPAA compliance and patient scheduling. Demonstrated ability to enhance patient care through effective clinical documentation and vital sign monitoring. Known for exceptional customer service and direct patient care, contributing to improved clinic efficiency and patient satisfaction.
Resourceful Chargeback Specialist known for high productivity and efficient chargeback analysis. Excel in analytical thinking, problem-solving, and communication, ensuring effective chargeback management and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chargeback Specialist
Cardinal Health
La Vergne
09.2024 - Current
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Maintained detailed records of all activities related to dispute resolution.
- Generated weekly and monthly reports summarizing key performance indicators associated with dispute resolutions process.
Medical Assistant
Puckett Scott Gynecology
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Server
Champy's Famous Fried Chicken
06.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dietary Aide
Stones River Manor
05.2020 - 06.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05.2022
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Chargeback processing
- Team collaboration
- Effective communication
- Time management
- Problem solving
Certification
- CMA - Certified Medical Assistant (in progress)
Timeline
Chargeback Specialist
Cardinal Health
09.2024 - Current
Medical Assistant
Puckett Scott Gynecology
09.2022 - Current
Server
Champy's Famous Fried Chicken
06.2021 - 09.2022
Dietary Aide
Stones River Manor
05.2020 - 06.2021
High School Diploma -
Siegel High School