Quickbooks
Lexis Miller
Martin
Summary
Dynamic Office Manager with a proven track record at Paramount Metal, enhancing operational efficiency and driving revenue growth by over 20%. Expert in strategic planning and staff management, with a knack for fostering strong relationships and implementing effective financial tracking. Skilled in both payroll processing and team supervision, I excel in fast-paced environments, ensuring both customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Office Manager
Paramount Metal
05.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accounts payable
- Accounts receivable
- Payroll
Receptionist
Animal Kare Center of Paducah Vet Services
06.2021 - 05.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts - Accounting And Finance
West Kentucky Community And Technical College
Paducah, KY12-2025
High School Diploma -
McCracken County High School
Paducah, KY05-2021
Skills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Team supervision
- Data entry
- Employee supervision
- Office management
- Strategic planning
- Staff management
- Budgeting expertise
- Expense reporting
- Workflow planning
- Administrative oversight
- Clear oral/written communication
- Financial tracking
- Payroll processing
- Organizational skills
- Credit and collections
- Account reconciliation
- Relationship building
- Facility management
- Training and coaching
- Human resources
- Scheduling
- Scheduling and calendar management
- Payroll and budgeting
- Financial accounting
- Budget administration
- Financial reporting
Software
Excel
Access
Timeline
Office Manager
Paramount Metal
05.2023 - Current
Receptionist
Animal Kare Center of Paducah Vet Services
06.2021 - 05.2023
Associate of Arts - Accounting And Finance
West Kentucky Community And Technical College
High School Diploma -
McCracken County High School
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