Lia Cabrera Madera
Franklin
Summary
Dynamic and dependable professional with experience at Mercy Community Health, excelling in customer service and complaint resolution. Bilingual in English and Spanish, expert in fostering strong relationships and enhancing team success. Proven ability to train new team members and maintain efficiency, with expertise in Microsoft Office. Consistently recognized for attention to detail and achieving sales growth.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Mercy Community Healthcare
Franklin, TN
12.2025 - Current
- Greeted patients upon arrival, offered assistance, and answered questions.
- Transcribed phone messages and relayed to appropriate personnel.
- Welcomed each new arrival pleasantly and confirmed appointments and identification.
- Greeted patients at front desk and engaged in pleasant conversations while managing a prompt check-in process.
Team Member
Taco Bell
Franklin, TN
01.2025 - Current
- Developed strong cooperative relationships with coworkers and customers.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Excelling at Drive-Thru and proficient in multi-tasking under pressure, keeping up with the top 5% fastest drive-thru in the United States.
Team Member
Panera Bread
Englewood, NJ
07.2024 - 01.2025
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained a record of order completions under 3 minutes on average.
Cashier
Brother's Pizza
Bergenfield, NJ
03.2023 - 06.2024
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Managed about 40 customers per hour as the only cashier.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Accounting
Felician University
Lodi, NJNo Degree - Accounting
Felician University
Lodi, NJSkills
- Welcoming guests
- Bilingual
- Fluent in Spanish
- Complaint Resolution
- Fluent in English
- Customer Service
- Attention to detail
- Expert in Microsoft Office
- Listening skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Representative
Mercy Community Healthcare
12.2025 - Current
Team Member
Taco Bell
01.2025 - Current
Team Member
Panera Bread
07.2024 - 01.2025
Cashier
Brother's Pizza
03.2023 - 06.2024
Accounting
Felician University
No Degree - Accounting
Felician University