Lia Ralph
Covington,Tn
Summary
Dynamic and results-oriented professional with extensive experience at Naifeh's Cash Saver. Expert in customer service and cash handling, recognized for mentoring cashiers and enhancing productivity. Proven ability to resolve customer concerns with empathy, ensuring a positive shopping experience while efficiently managing store operations. Strong time management skills contribute to effective team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier/Customer Service Cashier
Naifeh's Cash Saver
08.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
High School Diploma -
Covington High School
Covington, TN05-2024
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
Certification
OSHA 10 CERTIFIED
Timeline
Head Cashier/Customer Service Cashier
Naifeh's Cash Saver
08.2022 - Current
High School Diploma -
Covington High School
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