Lilia Rafful Vazquez
Nashville
Summary
Experienced leader proficient in all aspects of retail management, from opening and closing procedures to banking, planning, merchandising, and recruiting. Maintains efficient operations, ensuring consistent delivery of exceptional results. Sales expert with exceptional communication and relationship-building skills.
Overview
10
10
years of professional experience
Work History
Operations Leader
Sephora
Nashville
12.2024 - Current
- Led daily store operations, ensuring consistent execution of Sephora standards, safety, and asset protection procedures.
- Supported Exempt leaders in driving business performance through payroll optimization, scheduling, and operational planning.
- Coached, trained, and developed team members, contributing to improved productivity, engagement, and performance.
- Oversees inventory management processes, including shipment, replenishment, off-assortment, cycle counts, and shrink reduction.
- Acted as Client Experience Lead, resolving client issues, supporting sales floor execution, and making real-time business decisions.
- Partnered cross-functionally with sales and service leadership to ensure operational support of promotions, events, and high-volume periods.
- Maintained compliance with company policies while modeling Sephora's values and competencies.
Team Leader Manager
Target Corporation
Nashville
08.2022 - 11.2024
- Managed multiple retail departments, including core beauty, Ulta Beauty at Target, and electronics at a fast-paced, high-volume store.
- Managed offsite, backroom warehouse location. Responsible for the overall operations at the offsite location for the store, including, but not limited to, in-stocks, data integrity, safety, and compliance.
- Fostered positive employee relationships through communication, training, and development coaching.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily workloads and workflow for smooth operations.
Store Manager
Ugly Mug Cafe & Coffee Roasters
Nashville
09.2021 - 10.2022
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed orders to restock shelves. Ensured product quality and safety standards were met throughout the inventory process.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
Shift Manager
Starbucks
12.2017 - 03.2021
- Shift supervisors at Starbucks run store operations during their scheduled shifts
- This includes opening and closing the store, supervising employees, delegating responsibilities, training baristas as needed and developing positive relationships with the staff
- The shift supervisor also should recognize the accomplishments of staff members with positive reinforcement
- Ensuring proper cash management and cash register policies is another important part of the shift supervisor's job
- The shift supervisor is considered an "expert barista," so providing customer service is an essential part of the job
- Supervisors are expected to provide beverages and food to customers but are also there to address customers' issues when they arise
- During times of high volume or unusual events, shift supervisors are expected to be calm and in charge.
Barista
Starbucks
12.2015 - 03.2021
- Trained to be friendly and efficient in service
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Educated customers on beverage menu items and provided samples of daily brews.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- I got awarded partner of the quarter in January 2017 for showing excellent customer service and always having a positive attitude.
Internship Student
Our Neighborhood Empowered
Oklahoma City
05.2019 - 08.2019
- Worked with middle school and high school students in an after-school program called The Foundry.
- The Foundry is a restorative justice program that provides a safe, positive place for students to spend after-school hours.
- The Foundry qualifies as an alternative to court-mandated forms of restitution such as juvenile detention and large fines, as well as a recognized substitute for academic and behavioral suspension.
- Within the program we help students stay on track with their academics, we have professionals who come weekly and teach the skills of their trade, and allow them the space to express themselves through many creative outlets that we plan throughout the week.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05.2017
Some College (No Degree) - Pastoral Ministry
Trevecca Nazarene University
Nashville, TNSkills
- Bilingual (Fluent in both Spanish & English)
- Team Building and Leadership
- Inventory Management
- Sales Strategies
- Multitasking and Organization
- Training Management
- Performance Evaluation and Monitoring
- Recruiting and Hiring
- Planning and Scheduling
- Time Management
- Facility Operations
- Microsoft Office
Affiliations
- 2016 Skills USA 2nd place in state of Tennessee recipient of Digital Cinema Production
- 2016 Skills USA National Conference participant
- 2016 Hispanic Heritage Youth Awards bronze recipient for the Innovation & Technology category
- Student Television Network 3rd place recipient for PSA
- Metro Nashville Public Schools Ambassador 10th-12th
- Mayor Megan Barry Nashville Youth Summit participant 2016
- 2016 ALA Volunteer Girls State
References
Available upon request
Timeline
Operations Leader
Sephora
12.2024 - Current
Team Leader Manager
Target Corporation
08.2022 - 11.2024
Store Manager
Ugly Mug Cafe & Coffee Roasters
09.2021 - 10.2022
Internship Student
Our Neighborhood Empowered
05.2019 - 08.2019
Shift Manager
Starbucks
12.2017 - 03.2021
Barista
Starbucks
12.2015 - 03.2021
High School Diploma -
Mcgavock High School
Some College (No Degree) - Pastoral Ministry
Trevecca Nazarene University