Lillamor Scott
Roma
Summary
Experienced TEFL Teacher with a strong background in client-focused roles. Seeking to leverage my exceptional communication skills, problem-solving abilities, adaptability, and cultural sensitivity as a Business Travel Consultant or Travel Coordinator to provide seamless and memorable travel experiences.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Hospitality Worker
Wild Child
St Pete
07.2021 - 04.2023
- Established unique service goals to each venue to provide constant and excellent service.
- Delivered personalized service to exceed expectations and ensure guest satisfaction.
Customer Experience Specialist
Marriott Hotels & Resorts
Sarasota, FL
12.2021 - 07.2022
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Completed hospitality and leadership training conducted by Marriott Ritz Carlton
Cultural Program Instructor
AmeriLearn
Qingdao, China
03.2019 - 06.2021
- Applied critical thinking to find optimal and creative solutions for clients' travel needs.
- Proficiently processed flight, hotel, and rental car bookings with a strong understanding of industry policies.
- Managed all related documentation, ensuring accuracy and compliance.
- Effectively built and maintained client relationships to understand their unique requirements.
Private English Tutor
Private Family Employer
Cannes, France
05.2017 - 09.2018
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Supported students with helpful study habits and exam strategies.
Education
TEFL Certification -
International Open Academy
10.2017 - 2017.11
Associate of Arts -
State College of Florida, Manatee-Sarasota
Sarasota, FL 09.2015 - 2017.06
High School Diploma -
Riverview High School
Sarasota, FL 09.2011 - 2015.06
Skills
Strong problem-solving and critical-thinking abilities
undefinedTimeline
Customer Experience Specialist
Marriott Hotels & Resorts
12.2021 - 07.2022
Hospitality Worker
Wild Child
07.2021 - 04.2023
Cultural Program Instructor
AmeriLearn
03.2019 - 06.2021
TEFL Certification -
International Open Academy
10.2017 - 2017.11
Private English Tutor
Private Family Employer
05.2017 - 09.2018
Associate of Arts -
State College of Florida, Manatee-Sarasota
09.2015 - 2017.06
High School Diploma -
Riverview High School
09.2011 - 2015.06
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