Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Freeman

Seymour

Summary

Dynamic customer service professional with experience at Knoxville Computer Corporation, excelling in compliance and quality assurance. Proven ability in active listening and data entry, ensuring accurate customer verification and satisfaction. Recognized for enhancing service efficiency and training new staff, contributing to a positive team environment and exceptional client experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Knoxville Computer Corporation
Seymour, TN
11.2024 - Current
  • Conduct inbound and/or outbound third-party verification calls for AT&T products and services
  • Verify customer identity, authorization, and consent according to AT&T and regulatory requirements
  • Clearly explain service details including pricing, contract terms, features, and promotional offers
  • Accurately document and record verification results in the system
  • Ensure all calls meet compliance, legal, and quality assurance standards
  • Follow scripted disclosures and verification procedures without deviation
  • Identify and escalate discrepancies, errors, or customer concerns appropriately
  • Maintain confidentiality of customer information at all times
  • Meet individual and team performance metrics (call quality, accuracy, productivity, and adherence)

Server

Tennessee Pizza Company
Seymour, TN
03.2023 - 11.2025
  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Accurately processed orders through point-of-sale system, minimizing errors and enhancing efficiency.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery to tables.
  • Assisted in training new servers on menu offerings and service protocols for consistency.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09.2023

Skills

  • Customer service
  • Active listening
  • Computer skills
  • Data entry

Timeline

Customer Service Representative

Knoxville Computer Corporation
11.2024 - Current

Server

Tennessee Pizza Company
03.2023 - 11.2025

High School Diploma -

Penn Foster Career School
Lillian Freeman