Dynamic customer service professional with experience at Knoxville Computer Corporation, excelling in compliance and quality assurance. Proven ability in active listening and data entry, ensuring accurate customer verification and satisfaction. Recognized for enhancing service efficiency and training new staff, contributing to a positive team environment and exceptional client experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Knoxville Computer Corporation
Seymour, TN
11.2024 - Current
Conduct inbound and/or outbound third-party verification calls for AT&T products and services
Verify customer identity, authorization, and consent according to AT&T and regulatory requirements
Clearly explain service details including pricing, contract terms, features, and promotional offers
Accurately document and record verification results in the system
Ensure all calls meet compliance, legal, and quality assurance standards
Follow scripted disclosures and verification procedures without deviation
Identify and escalate discrepancies, errors, or customer concerns appropriately
Maintain confidentiality of customer information at all times
Meet individual and team performance metrics (call quality, accuracy, productivity, and adherence)
Server
Tennessee Pizza Company
Seymour, TN
03.2023 - 11.2025
Delivered exceptional customer service, ensuring positive dining experiences for all guests.
Accurately processed orders through point-of-sale system, minimizing errors and enhancing efficiency.
Collaborated with kitchen staff to ensure timely food preparation and delivery to tables.
Assisted in training new servers on menu offerings and service protocols for consistency.